e-Rebates at a Glance

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e-Rebates allows customers to apply electronically for the residential and commercial rebates offered through "Energy Efficiency Rebates for Your Home and Energy Efficiency Rebates for Your Business".

Applying for e-Rebates is fast and efficient. Your account number automatically directs you to the appropriate application residential or commercial and you can follow the step-by-step process to complete the form.

After you have submitted your electronic form and application materials, e-Rebates allows you to check the status of your rebate application(s) on-line.

e-Rebates is a 2-step application process:

1. Complete the e-Rebate application on-line.
2. Print, sign and mail the completed e-Rebate application along with supporting documentation (i.e., invoices, proof-of-purchase, Home Improvement Contract) to PG&E’s Integrated Processing Center.

• How do I participate?
• FAQ

How do I participate?

To utilize e-Rebates, customers must first register at the My Account site on www.pge.com and provide their account number, SA ID number and contact information. Or, if you have already registered at My Account on www.pge.com, simply log in using your User Name and Password.

To apply for e-Rebates, you will need:

• A copy of your PG&E bill.
• Paid proof-of-purchase.
• You will also need to print a copy of your e-Rebate application to sign and send to PG&E.

FAQ

• Why do I have to enroll in My Account to submit an e-Rebate application?
• Where do I find e-Rebates on the My Account page?
• When will I receive my rebate check?
• How do I check the status of my rebate application?
• I filled out a paper application; can I check the status of my application on-line?
• Can a customer apply for e-Rebates without having to go to paperless billing (signing up for E-Bills)?
• How do I know if I'm eligible for a rebate?
• Why do I have to print and mail a copy of my e-Rebate form to PG&E?
• How do I apply for e-Rebates for multiple locations with the same account number?
• Who do I contact at PG&E for questions about e-Rebates?

Why do I have to enroll in My Account to submit an e-Rebate application?

Enrolling in My Account protects your PG&E account information.

Where do I find e-Rebates on the “My Account” page?

To access e-Rebates, please select “Energy Efficiency Rebates” on the left navigation bar.

When will I receive my rebate check?

Rebate checks are mailed within six to eight weeks after receipt of a completed, signed application and all supporting documents (proof-of-purchase information) unless your application is incomplete, is selected for verification purposes requiring additional processing time, or incentive/rebate funds are depleted. Rebate applications are processed on a first-come, first-served basis.

How do I check the status of my rebate application?

On the My Account page, select Energy Efficiency Rebates from the left navigation bar, then select “Check Rebate Status”.

I filled out a paper application; can I check the status of my application on-line?

Customers who submit paper-only applications can also use e-Rebates to check the status of their rebate applications.

Can a customer apply for e-Rebates without having to go to paperless billing (signing up for E-Bills)?

Yes, customers can use e-Rebates regardless of whether they opt for paperless billing. They must, however, sign up for My Account.

How do I know if I'm eligible for a rebate?

Customers are eligible to receive rebates if they are a PG&E electric and/or gas customer as defined on the "Energy Efficiency Rebates for Homes, Business and Multifamily Dwellings" Rebate Application. Additionally, the product items must meet the specifications as defined within the Product Catalog(s) associated with the rebate offerings for each customer type.

Energy Efficiency Rebates for Your Home Product Catalogs
Energy Efficiency Rebates for Your Business Product Catalogs

Product type, model number, customer location, the commodity (gas or electric) you receive from PG&E, and the time you purchased and installed the energy-efficient measure are verified by PG&E to ensure eligibility.

If you have questions about your customer and/or product eligibility, you can contact PG&E and speak to a representative for clarification:

• Residential customers, call the Smarter Energy Line at 1 (800) 933-9555.
• Commercial customers, call the Business Customer Service Center at 1 (800) 468-4743.

The rebate offerings available through "Energy Efficiency Rebates for Your Home" and "Energy Efficiency Rebates for Your Business" started on January 1, 2006 and end on December 31, 2008, or when funding is depleted.

Why do I have to print and mail a copy of my e-Rebate form to PG&E?

PG&E needs to have your written signature on file, as well as supporting documentation on the purchase of the energy-efficient equipment, in order process the rebate application.

How do I apply for e-Rebates for multiple locations with the same account number?

Currently, e-Rebates only accepts applications for a single-account, single-location service address.

Who do I contact at PG&E for questions about e-Rebates?

• Business customers should call the Business Customer Service Center, Monday through Friday, excluding holidays, between the hours of 8 a.m. to 12 p.m. and 1 p.m. to 5 pm, at 1 (800) 468-4743.
• Residential customers should call the Smarter Energy Line (SEL), Monday through Friday, excluding holidays, between the hours of 8 a.m. and 5 p.m. at 1 (800) 933-9555.