October 2012 Bill Inserts

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Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

• PG&E has tools to help you prepare for upcoming time-of-use rates.
  These no-cost, easy-to-use tools can help you manage your business’ energy use and help you save on your bill:
  
  My Energy Rate Analysis
  Use your account ID to log on to the My Energy tool. View your energy use and rate options.
  
  SmartEnergy Analyzer™
  Get personalized results for your business and identify cost-saving opportunities.
  
  The Money-Back Tool
  Find rebates and incentives that fit your business’ energy needs.
  
  To try these tools for yourself and discover other ways to save.
  Or, if you have questions, call us at 1-800-468-4743.
  11 at least 48 hours before you dig.

• Natural gas safety:
  Important pipeline information
  
  There’s safety in knowledge. Natural gas is one of the most efficient, reliable and affordable sources of energy. Delivering it safely to customers is PG&E’s highest responsibility.
  
  Visit www.pge.com/pipelinesafety or call us at 1-888-743-7431 if you need additional information not provided below.
  
  Gas pipeline locations
  
  PG&E operates natural gas distribution and transmission pipelines across California. Our distribution pipelines are located throughout neighborhoods and connect to homes and businesses.
  
  We offer a comprehensive online map showing our transmission pipelines at www.pge.com/pipelinelocations. You can view any location in our service area—your home, place of work or any other areas of interest—to see if transmission pipelines run nearby.
  
  Also, the National Pipeline Mapping System, {www.npms.phmsa.dot.gov/PublicViewer/}, shows the location of all transmission pipelines in the United States, viewable by county, zip code or street address.
  
  Spot the signs of trouble
  
  PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E at 1-800-743-5000.
  
  But don’t rely on your nose alone. Other signs of a possible gas leak can include dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area. And always pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.
  
  In case of emergency
  You can help prevent a natural gas pipeline fire. If you suspect a gas leak, leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000. Warn others nearby to stay away from the area. Until you are a safe distance away, do not light a match or operate any device that might create a spark, including electric switches, doorbells, radios, televisions and garage door openers.
  
  Before you dig, know what’s below
  
  Damage from excavation is a common cause of pipeline accidents. That’s why you must always call Underground Service Alert (USA) at 811 at least two working days before you dig—even in your own yard. USA is a free service that will notify underground utility operators in the area of your planned work. PG&E will then locate and mark our underground gas and electric facilities.
  
  Always be aware of pipeline markers. Markers include an emergency number and indicate the need for extra care around a high-volume transmission line. These markers specify the approximate location, but not all pipelines follow a straight path between markers. If you or your contractor accidently digs into a gas pipeline, do not attempt to stop the flowing gas or extinguish any fire.
  
  Safety is PG&E’s highest responsibility
  
  We monitor our gas pipeline operations 24 hours a day, 7 days a week, and we conduct regular inspections and surveys on pipelines.
  To find out more about our comprehensive safety and monitoring program, visit www.pge.com/pipelinesafety.
  
  If you have additional questions, or would like more information, please contact us at the numbers below:
  
  For assistance in English please call 1-888-743-7431
  Para ayuda en español por favor llame al 1-800-660-6789
  要用粵語/國語請求協助，請致電 1-800-893-9555
  Kung kailangang makipag-usap sa nakakasalita ng Tagalog, tumawag sa
  1-888-743-7431
  

• Safety Tips: Prepare for the unexpected
  Severe winter storms or emergencies can strike at any time. Keep emergency supplies handy:
  
  

  • Battery-powered radio
  
  
  • Flashlights/extra batteries
  
  
  • Canned food/manual opener
  
  
  • Blankets/sleeping bags
  
  
  • Landline or cellphone that does not require electricity
  
  
  • First-aid kit
  
  
  • Bottled water
  
  
  • Adjustable crescent wrench (to turn off gas/water)
  
  
  • Plastic containers in freezer filled with ice (to prevent food from spoiling)
  
  
  We care about your safety.
  For more storm safety tips Or, call 1-800-743-5000
  

• Proposition 65—Public Warning
  The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.
  
  Pacific Gas and Electric Company (PG&E) uses chemicals in its operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.
  
  For example, PG&E uses natural gas and petroleum products in its operations. PG&E also delivers natural gas to its customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.
  
  Spot the signs of trouble
  PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E at 1-800-743-5000.
  
  But don’t rely on your nose alone. Other signs of a possible gas leak can include dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area. And always pay attention to hissing, whistling or roaring sounds coming from underground.
  
  For more gas safety information, visit www.pge.com/safety.
  
  For additional information on this Proposition 65 warning, write to:
  Pacific Gas and Electric Company
  Proposition 65 Coordinator
  77 Beale Street, Mail Code B23H
  PO Box 770000
  San Francisco, CA 94177