September 2008 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Play it Safe with Gas & Electricity
Safety information for children and educators
Protect our pipelines. Protect your family.
Pipelines offer the safest and most reliable way to transport the natural gas delivered to your home, your work place and your community. PG&E is committed to the safe operation of its pipelines. Your help can ensure the reliability of your gas service. For important safety tips.

Call Before You Dig

The single greatest cause of pipeline accidents is damage from excavation and outside forces. If you plan on digging, augering or moving the earth in any way, such as planting a tree, installing a fence or repairing or installing irrigation lines, please call Underground Service Alert (USA)by dialing 811 at least 2 working days ahead. This free service will notify underground utilities in the area of your planned work. PG&E will locate and mark our underground gas and electric facilities

The warning signs of a gas leak could be a rotten-egg smell, dirt spraying in the air, a hissing sound, continual bubbling in a pond or creek or plants that seem to be dying for no reason.

If you suspect a gas leak:

  • Leave the area immediately and move to a safe location. Dial 911 and call PG&E at 1-800-PGE-5000.
  • Warn others to stay away.
  • Do not attempt to extinguish a natural gas fire or stop the flowing gas.
  • Do not try to operate pipeline valves.
  • Unless you are a safe distance away from the suspected leak, do not light a match, start an engine, use a home or cell phone or operate electric devices such as switches, door bells, radios, televisions, lights, appliances and garage openers.

Energy and Pricing Options for Residential Customers

Pacific Gas and Electric Company’s (PG&E) customers are billed on a tiered pricing structure based on usage levels that provide an essential or “baseline” amount of electricity and gas at the lowest possible cost. Please find information on electric and gas pricing plans, financial assistance programs and other pricing options.

Electric Baseline Allowance

Your baseline amount was determined by the California State Legislature and applies to lighting, cooking, food refrigeration, water and home heating needs. This is a defined number of kilowatt-hours of electricity and therms of gas and may vary due to the season, geographic location or your heating source. A monthly baseline amount is indicated on every bill you receive, based on the number of billing days in your bill cycle.

The last character in your electric pricing plan, located in the account detail section under rate schedules on your PG&E bill, indicates your baseline amount of electricity. Definitions of these pricing characters are shown below. If your heat source is incorrectly listed, please contact PG&E at 1-800-PGE-5000.

Basic electric service
You do not have permanently installed electric space heating.
All electric service
Your home heating system is permanently installed electric space heating.
Basic plus medical baseline allowances
Medical Baseline provides additional amounts of electricity and gas, beyond the established baseline quantity, at the lowest cost to customers on life support equipment, and/or with special heating and cooling needs due to certain medical conditions.
All electric plus medical baseline allowances

Financial Assistance

PG&E has several programs to assist low- and fixed-income customers.

CARE (California Alternate Rates for Energy) Program: Provides a 20% discount on monthly energy bills for qualifying households. For more information, contact 1-866-PGE-CARE or visit

FERA (Family Electric Rate Assistance) Program: Provides savings on electric bills for households of three or more persons with low- to middle-income. For more information, contact 1-800-PGE-5000 or visit

EPP (Energy Partners Program): Provides qualifying customers free weatherization measures and energy efficient appliances to reduce gas and electric usage. For more information, contact

Electric Pricing Plans

E-1 Standard Service: Provides pricing per kilowatt-hour of electricity that does not vary by season or time of day for customers who are unable to shift their energy use outside the hours of 1–7 p.m.

E-6 Time-of-Use (TOU): Provides pricing for customers with a Time-of-Use meter according to the time of day the energy is used.

E-9 Low-Emission Vehicle Fueling: Provides required pricing for customers with an electric vehicle and optional pricing for customers with a home refueling appliance (HRA) for a natural gas vehicle (NGV).

ET, ES, ESR, GS or GT Landlords Who Meter and Bill Their Tenants: If you submeter electricity or gas to your tenants, you are required by state law to charge your tenants the same rates as they would be charged directly by PG&E and pass along any refunds or rate reductions to your tenants.

NEM Net Energy Metering (Solar/Wind Power): Provides pricing and interconnection requirements for qualifying customers who have installed photovoltaic (solar) systems on their homes, or operate wind electric generating facilities with a capacity of 1,000 kilowatts or less, that offset all or part of the electricity supplied by PG&E. For more information about PG&E’s net energy metering (NEM) program and eligibility requirements, visit

For customers who choose to interconnect more than one electric generator on a single account, each generator would be subject to a different rate treatment. Customers should contact PG&E for more information or e-mail

Direct Access customers should contact their Energy Service Provider (ESP) directly for information about the ESP’s NEM program.

E-SRG Renewable Generators: Provides pricing and a power purchasing agreement for customers with renewable generators up to 1.5 megawatts of capacity. For more information, e-mail

Residential Natural Gas Rate for Home Refuel Appliance

G1-NGV or GL1-NGV Provides an optional pricing plan for the compression of natural gas at a customer’s home for use in vehicles. To qualify for this rate, customers must have an NGV and associated HRA at their home.

Gas Supplier Option

G-CT Core Gas Aggregation Service: Provides pricing for only the gas delivery and service response portion of PG&E gas service for customers who choose to purchase their gas from a gas supplier other than PG&E. The alternate gas supplier would provide the gas pricing and/or billing services.

For more information about PG&E’s pricing options