May 2007 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

We'd like to take a moment to say “thanks.”
Then it’s right back to work.
We are honored to be recognized for our customer satisfaction and know that we couldn’t have done it without you. View the J.D. Power and Associates report on natural gas and electric customer satisfaction

Protect our pipelines.
Protect your family.
For important safety tips about gas pipelines

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This summer, help protect the environment and receive $25 from PG&E with the SmartAC program
For more information and to enroll

Notification of Application Filing by Pacific Gas and Electric Company (PG&E) for Approval of a 2008-2020 Air Conditioning Direct Load Control Program (the SmartAC Program)

Power Content Label

Your help can ensure the reliability of your gas service:

Call Underground Service Alert (USA) by dialing 811 or 1.800.227.2600 at least two working days before you dig, augur or move earth in any way. For more information

Learn the warning signs of a gas pipeline leak:

  • Rotten-egg smell
  • Dirt spraying in the air
  • Hissing sound
  • Continual bubbling in a pond or creek
  • Plants that seem to be dead or dying for no reason

To report emergency natural gas situations:

  1. Move to a safe location and dial 911.
  2. Call PG&E at 1.800.743.5000.

Notification of Application Filing by Pacific Gas and Electric Company (PG&E) for Approval of a 2008-2020 Air Conditioning Direct Load Control Program (the SmartAC Program)

On April 6, 2007 PG&E filed an application with the California Public Utilities Commission (CPUC), requesting approval of a 2008-2020 Air Conditioning Direct Load Control program (the SmartAC program). The SmartAC program will reduce summer peak demands in PG&E’s service territory by adjusting participating customers’ air conditioning use during critical system conditions. Under SmartAC, participating customers with central air conditioning units will allow PG&E to install either a programmable communicating thermostat or air conditioning switch at their homes or offices. During system emergencies, PG&E will remotely signal the devices to reduce peak electrical demand. The CPUC previously approved a smaller air conditioning program for PG&E’s service territory for summer 2007. In this application, PG&E proposes to expand upon the 2007 air conditioning program eventually enlisting approximately 380,000 PG&E customers. This program will help PG&E reduce electrical demand when most needed and increase grid reliability without constructing new power plants or operating less efficient plants that already exist. This application requests approval to collect $362 million in rates over the life of the program from 2008-2020.

This program will provide the following benefits to all PG&E electric distribution customers:

  • increased system reliability
  • insurance against outages during summer peak months
  • automatic load reductions for customers participating in the SmartRate program (The SmartRate program is the critical peak pricing program available to customers with an AMI meter currently being rolled out).
  • reduced air pollution

Does this mean electric rates will increase? Yes, there will be slight increases for all customer classes. These potential impacts are described further in the table below:

Electric Rate Changes (Average Percentage)
Class/ScheduleBundled Direct Access1
Residential Non-CARE 0.8% 1.4%
Residential CARE 0.0% 1.1%
Small Commercial 0.7% 1.3%
Medium Commercial 0.4% 1.1%
Large Commercial (E-19) 0.4% 1.1%
Streetlight1.1% NA
Large Industrial (E-20) 0.2% 0.7%
1Customers who receive generation from non-PG&E suppliers

If the CPUC approves PG&E’s proposal, a typical bundled residential electric customer (a customer who receives electric generation as well as transmission and distribution services) using 550 kWh per month would see an increase in their average monthly bill of 0.2 percent or $0.18, from $71.99 to $72.17 per month. Individual customers’ bills may differ.


The CPUC’s independent Division of Ratepayer Advocates (DRA) will review this application filing, analyze the proposal, and present an independent analysis and recommendations for the CPUC’s consideration. Other parties may also participate.

The CPUC may hold evidentiary hearings where the parties of record present their proposals in testimony and are subject to cross-examination before an Administrative Law Judge. These hearings are open to the public, but only those who are parties of record can present evidence or cross-examine witnesses during evidentiary hearings.

After considering all proposals and evidence presented during the hearing process, the CPUC will issue a draft decision. When the CPUC acts on this application, it may adopt all or part of PG&E’s request, amend or modify it, or deny the application. The CPUC’s final decision may be different from PG&E’s proposed application filing.


For more details call PG&E at 800.743.5000
You may also contact the CPUC’s Public Advisor with comments or questions at:
Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102
415.703.2074 or 866.849.8390 (toll free)
TTY 415.703.5282, TTY 866.836.7825 (toll free)
E-mail to

If you are writing a letter to the Public Advisor’s Office, please include the name of the application to which you are referring. All comments will be circulated to the Commissioners, the assigned Administrative Law Judge and the Energy Division staff.

Reviewed by: California Public Utilities Commission

Power Content Label

(For Comparison)
Eligible Renewable 13% 5%
   Biomass and waste 4% <1%
   Geothermal 3% 4%
   Small hydroelectric 4% <1%
   Solar <1% 0%
   Wind 2% <1%
Coal 2% 29%
Large Hydroelectric 17% 31%
Natural Gas 44% 35%
Nuclear 23% <1%
Other 1% 0%
Total 100%100%
* At least 95% of PG&E Power Mix is from PG&E-owned resources, purchased from individual suppliers, or provided by the California Department of Water Resources.
** Percentages are estimated annually by the California Energy Commission based on electricity sold to California consumers during the previous year.
For specific information about this electricity product, contact PG&E. For general information about the Power Content Label, contact the California Energy Commission at 800.555.7794 or