Archive: Standard Gas and Electric Bill

Outdated content: for reference purposes only

In 2013, PG&E transitioned to a new statement format and retired the bill format shown here. The below format is no longer in use.
Learn more about the current statement format >>

  • Account Number

    Your account number is a 10-digit number, often accompanied by a hyphenated “check” digit, that is unique to each account you have with PG&E. Depending on how many active accounts you have with us, you will receive a separate monthly bill for each one.

  • Bill Date

    The "Bill Date" is the date the bill is processed.

  • Telephone Assistance

    This is our main number, for fast, automated help or to speak to a customer service representative.

  • Local Office Address

    The address of the utility office that serves your area.

  • Special Account Information

    Notes about your account and any special programs you participate in. (i.e. Automated Payment Service (APS), Balanced Payment Plan (BPP), CARE, or Medical)

  • Remittance Address

    Please send payment to this address.

  • Service Dates

    The dates used to calculate a bill inclusive of both the "Bill From" and "Bill To" Date.

  • Amount

    This is the cost of gas and/or electricity that you used during a billing period.

  • Taxes

    ECT — A tax we collect for the state of California based on the electric use during a billing period. This tax is $.00029 per kilowatt hour (kwh).

    Public Purpose Program Surcharge — If you are a gas customer, your bill includes a Gas Public Purpose Program (PPP) Surcharge, which is used to fund state-mandated gas assistance programs for low income customers, energy efficiency programs, and public-interest research and development.

    UUT — A tax we collect for a city or county government. The tax (if any) is a percentage of your energy charges.

  • Payment

    The payment amount(s) applied to your account since your last statement, and the dates we applied them.

  • Previous Balance

    The amount of your previous bill that is still unpaid.

  • Total Amount Due

    The amount that you now owe, after we apply any taxes, adjustments and/or prior payments to your account.

  • Due Date

    After this date, your payment would be past due.

  • Customer Service

    Telephone assistance for matters including service requests, general questions and collections. Customer service is available in English, Spanish, Cantonese, Mandarin, Vietnamese and other languages. For languages not listed above, please call 1-800-743-5000 to be directed to customer service in your language.

  • Smarter Energy Line

    A service of Pacific Gas and Electric Company that provides information on energy efficiency education and product rebates for residential customers.

  • Energy Theft Hotline

    A hotline to which you can report customer use of energy without it being registered on the meter(s), a customer’s unauthorized use of someone else’s energy service or other meter-tampering or hazardous situations. Information can be reported anonymously.

  • Taxes

    Taxes ECT - A tax we collect for the state of California based on the electric use during a billing period. This tax is $0.00022 per kilo watt hour (kwh).

    Public Purpose Program Surcharge - If you are a gas customer, your bill includes a Gas Public Purpose Program (PPP) Surcharge, which is used to fund state-mandated gas assistance programs for low income customers, energy efficiency programs, and publicinternet research and development.

    UUT - A tax we collect for a city or county governent. The tax (if any) is a percentage of your energy charges.

  • Service ID

    A new 10-digit number that uniquely identifies a customer’s service (agreement) tied to the customer’s account. The service agreement makes use of rates, billing days metering information, and other factors in order to calculate applicable charges.

  • Rate Schedule

    This identifies the type of utility service you receive and how PG&E calculates your bill.

  • Meter Reading Serial

    This used to be the first character of the old account number and determines when a meter is read for billing.

  • Prior Meter Read and Current Meter Read

    The reading on your meter at the beginning and end of the billing period.

  • Difference

    The difference between the prior and current meter reads.

  • Multiplier

    A factor that converts the meter read difference to therms. The multiplier corrects for differences in elevation, delivery pressure and the heating content of natural gas.

  • Usage

    The amount of gas used in a billing period, in therms.

  • Bill Segment Dates

    When the rate changes within a billing period, the calculated charges are separated by the effective date of the rate change.

  • Baseline Quantity

    Baseline Quantity is displayed as a separate line item.

    Baseline Quantity - The maximum usage that can be billed at the lowest price, for a particular rate schedule. The Baseline Quantity varies by season climate zone and your heat source.

    Baseline Usage - The amount of gas usage within the Baseline Quantity.

    Over Baseline Usage - The amount of gas used above the Baseline Quantity and billed at the higher price per therm.

  • Gas Core Procurement Cost

    The utility’s cost to buy natural gas and transport it to its local transportation system. The price usually changes on the first business day of each month.

  • Total Charges

    The total charges for your gas account including any applicable utility users’ tax.

  • Usage Comparison Box

    Usage comparison box reflects usage for a single commodity.

  • Taxes

    Taxes ECT - A tax we collect for the state of California based on the electric use during a billing period. This tax is $0.00022 per kilo watt hour (kwh).

    Public Purpose Program Surcharge - If you are a gas customer, your bill includes a Gas Public Purpose Program (PPP) Surcharge, which is used to fund state-mandated gas assistance programs for low income customers, energy efficiency programs, and publicinternet research and development.

    UUT - A tax we collect for a city or county governent. The tax (if any) is a percentage of your energy charges.

  • Rotating Outage Block

    This is your Rotating Outage Block with sub-block information.

  • Prior Meter Read and Current Meter Read

    The reading on your meter at the beginning and end of the billing period.

  • Difference

    The difference between the prior and current meter reads.

  • Meter Constant

    A factor that converts electric meter read differences to kilo watt hours (kwh).

  • Usage

    The amount of electricity used in a billing period, in kwh.

  • Baseline Quantity

    Baseline Quantity is displayed as a separate line item.

    Baseline Quantity - The maximum usage that can be billed at the lowest price, for a particular rate schedule. The Baseline Quantity varies by season climate zone and your heat source.

    Baseline Usage - The amount of gas usage within the Baseline Quantity.

    Over Baseline Usage - The amount of gas used above the Baseline Quantity and billed at the higher price per therm.

  • Net Charges

    The cost of your electric service including the 10% rate reduction, energy surcharges, and any applicable discounts.

  • Electric Charge Breakdown

    Generation – For bundled service customers, this charge is established to pay for electricity using generation rates found in each rate schedule. For DA customers, this charge consists of Direct Access Cost Responsibility Surcharge (DA-CRS) as set forth in Schedule EC.

    Transmission – The cost of transmitting electricity from power plants, over high-voltage lines and towers, to the distribution system.

    Distribution – A charge for the lower-voltage system of power lines, poles, substations and transformers directly connected to homes and businesses.

    Public Purpose Programs – Funds efforts considered by law to benefit society, such as low-income ratepayer assistance and energy efficiency.

    Nuclear Decommissioning – A fee to restore plant sites to as near their original condition as possible once they are shut down.

    Trust Transfer Amount (TTA) – The cost of repaying state-authorized bonds used to refinance - at better terms - a portion of past investments previously included in rates and authorized by the CPUC. This charge applies only to accounts qualified for the 10 % rate reduction.

    DWR Bond Charge – This charge recovers the cost of bonds issued to finance a portion of the historic cost of power purchased by California Department of Water Resources (DWR) to serve electric customers. DWR bond revenues are collected on behalf of DWR and do not belong to PG&E. The DWR Bond Charge is imbedded in current rates and it is not a rate increase.

    Ongoing CTC – The charge for the cost of electricity that is in excess of the market price, as determined by the CPUC.

    Energy Cost Recovery Amount – These charges are approved by the CPUC and authorized by California Public Utilities Code Section 848 et seq. The purpose of these charges is to pay the principal, interest, and other costs associated with Energy Recovery Bonds (Bonds) that were issued by a Special Purpose Entity (SPE). One of these charges is the Dedicated Rate Component (DRC), which is $0.00393 per kWh. The right to receive DRC revenues has been transferred to the SPE and does not belong to PG&E. This right is called Recovery Property. PG&E collects the DRC on behalf of the SPE, which uses these funds to pay Bond principal, interest, and other Bond-related costs. The SPE transferred the net Bond proceeds to PG&E to purchase Recovery Property from PG&E. PG&E used the proceeds from the sale of Recovery Property to refinance its bankruptcy Regulatory Asset, which was established by the Commission to help finance PG&E’s emergence from bankruptcy.

Wrong Bill?

This page shows an outdated bill format.

Learn about the current statement format >>
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