Start, Stop and Move Service
Scheduling service with PG&E is easy. Let us know one week before you will need service at your new address, and one of our service people will meet you at your home to light, check and adjust appliances.
Schedule an Appointment
Login to My Account, or call 1-800-PGE-5000.
Please have your Pacific Gas and Electric Company account number and phone number associated with your account available.
Starting gas and electric service with PG&E?
Ask us about SimpleConnections™.
SimpleConnections™, provided by Allconnect®, is fast, convenient and free. When you call PG&E and we've finished setting up your gas and electric service, we can transfer you to Allconnect to help you start other home services, such as television, phone and Internet. All with just one phone call.
Get started today by calling one of our PG&E customer representatives at 1-800-PGE-5000, or visit the Allconnect website.
Learn more about SimpleConnections.
Before You Move
An adult must be present to allow us to enter the home to turn on gas service at your new address.* For your convenience, PG&E offers four-hour appointment windows for services that require a customer to be present. If you have special scheduling needs, please let us know when you call for service. Be sure to notify us when you have moved out of your other residence.
*A deposit may be required to establish service. For residential customers, the deposit amount is twice the average monthly bill. For non-residential customers, it's twice the maximum monthly bill.
Interim Service
If you have an individually-metered unit that is not currently occupied by a tenant and wish to commence "interim" gas and/or electric service for that unit, view the Interim Service Agreement (PDF, 61 KB). Print it out and mail it back to us at the return address printed on the agreement.
For Property Managers and Owners
Forms are available for property managers and owners to take certain actions on behalf of other account holders, without jeopardizing the confidential nature of the account holder's information. Visit our Brochures and Forms page for more information.
Before Building, Landscaping or Digging
Let us know when you expect to build so that we can have service ready when you need it. In addition, PG&E has plenty of ideas on how to build energy efficiency right into your home, including insulation, weather stripping, caulking and more.
When landscaping, be sure to keep gas and electric meters accessible for meter reading. And whether landscaping or building, never dig on your property without first knowing what's underground. You can cause property damage, interrupted service and possible personal injury if you dig into underground gas, water, electricity, sewage or communications lines. To find out what's under the area where you want to dig, call Underground Service Alert at 1-800-227-2600. In Santa Barbara and San Bernardino counties, call 1-800-422-4133.
Restoring Service
PG&E wants to work with you to always make sure you're receiving the energy service you requested. However, if service is terminated, PG&E may require payment of all charges prior to restoring service. This could include:
- Past-due balances, current billing and a credit deposit, if required
- Reconnection charge, field collection charge and/or return-to-maker charge
- Unusual costs during the termination or restoration of service, such as damage to PG&E facilities
- Unpaid closing bills from other accounts solely or jointly in the customer's name
Additional Info
