Building New Connections with Our Customers
It's Easy to Apply for Service & Track Your Project Online!
PG&E wants to make customer interactions as easy and convenient as possible. Customers have told us they'd like to see easier ways of doing business online with PG&E. We've taken this feedback to heart by building a better way to apply for gas and electric service, and to track your projects all in one place -- Customer Connections Online (CCO).
CCO doesn't replace person-to-person interactions between you and PG&E. Rather, the new online system makes it easy to apply for service and stay informed about the status of your project whenever it's convenient for you, 24 hours a day, 7 days a week.
CCO was built on direct customer feedback, and provides the top priority capabilities you asked for, such as:
- Fast and simple application process
- Better help features
- Access to project status information
- Easy document upload
- Real-time feedback
Ready to Get Started?
If you are ready to start the application process, you can submit the online application anytime! To complete the application, you will need to provide details regarding your upcoming project. PG&E has put together the following tools to help get you started.
Register or Login
If you are already registered to use PG&E online services such as My Energy, you can use your existing username and password in Customer Connections Online by using the following link
If you are new to our online services, use the following link to complete a simple one-page registration form: