FERA for Tenants of Sub-Metered Residential Facilities

How long does the discount last?

You will receive the discount for two years before you need to re-apply. Pacific Gas and Electric Company will automatically contact tenants for re-certification.

Do I have to show proof of income when I apply?

Proof on income is not required during the application process. However, a random sample of FERA customers is asked to provide income verification for quality assurance purposes.

How will I know when the discount has been applied to my bill?

Pacific Gas and Electric Company will send both tenants and landlords a letter welcoming them to the FERA program. The landlord is then responsible for passing through the FERA savings. The savings should appear on the energy bill that tenants receive from the landlord.

If my family has been denied FERA benefits before, how soon can we re-apply?

Pacific Gas and Electric Company encourages families to re-apply whenever their income situation changes. Income guidelines change in June of each year.

My landlord has questions about the FERA Program. Where should I refer her/him for more information?

The manager/landlord can call (415) 972-5732 to reach the FERA Program hotline for more information.

If I am currently on CARE, can I also apply for FERA?

No. Both programs are mutually exclusive. You can apply for FERA when your income meets the FERA income guidelines.

If I am currently on FERA, can I also apply for CARE?

No. Both programs are mutually exclusive. You can apply for CARE when your income meets the CARE income guidelines

If you have additional questions about the program, call Pacific Gas and Electric Company at 1-800-PGE-5000 or e-mail CAREandFERA@pge.com.