FERA for Residential Single-Family
How long does the discount last?
You will receive the discount for two years before you need to re-apply. Pacific Gas and Electric Company will automatically mail you a new application for re-certification in four languages (English, Spanish, Chinese and Vietnamese), which must be returned within 90 days.
Do I have to show proof of income when I apply?
Proof on income is not required during the application process. However, a random sample of FERA customers is asked to provide income verification for quality assurance purposes.
How will I know when the discount has been applied to my bill?
On the left side of the first page of your bill under "Special Account information" it will state "FERA Discount". Also, the Electric Account Detail section lists the FERA discount as a separate line item whenever your usage is above 130 percent of baseline.
If my family shares a meter with another home, can both of our households apply together?
No. Each family must be separately metered in order to receive a FERA discount.
How soon will the discount take effect?
The FERA discount will appear after your next bill cycle once your application has been received and verified by Pacific Gas and Electric Company.
If my family has been denied FERA benefits before, how soon can we re-apply?
Pacific Gas and Electric Company encourages families to re-apply whenever their income situation changes. Income guidelines change in June of each year.
If I am currently on CARE, can I also apply for FERA?
No. Both programs are mutually exclusive. You can apply for FERA when your income meets the FERA income guidelines.
If I am currently on FERA, can I also apply for CARE?
No. Both programs are mutually exclusive. You can apply for CARE when your income meets the CARE income guidelines.
If you have additional questions about the program, call Pacific Gas and Electric Company at 1-800-PGE-5000 or send e-mail to CAREandFERA@pge.com.
