Energy Partners Program

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Frequently Asked Questions

Do I have to show proof of income when I apply?

Yes. Pacific Gas and Electric Company will ask for check stubs, social security or welfare forms, bank statements, or other legal proof of income to verify that you qualify for the Energy Partners Program.

Can I get money back if I do the work myself?

No. Work must be done by contractors trained to work for the Energy Partners Program.

Who will be working at my residence?

• The EP program trains contractors, which include Energy Specialists, Weatherization Specialists and NGAT Techs. Our administrator Richard Heath & Associates has field staff who may ride along with the contractors to assure work quality.
• Grounding contractors to ground electric outlets used for refrigerators if the customer qualifies for a new refrigerator.
  
• Refrigerator contractors to haul away old and install new refrigerators.
• Repair and replace contractors for owner-occupied homes to correct gas appliances that are hazardous.
  
• PG&E’s Central Inspection Program staff and gas service representatives may also be at customers’ homes for inspection or repair purposes.
  

How do I verify the worker’s identity?

• All contractor employees and are required to wear a polo shirt with the Energy Partners Icon on it (a little house circled with a heart).
• RHA field staff wears a green short sleeve polo shirt with “RHA” printed on the chest area in blue color.
• The contractors and RHA field staff have photo badges with “RHA on the right bottom corner and an expiration date.
• Central Inspection Program inspectors wear polo shirts with a PG&E logo and CIP in script. PG&E gas service representatives wear PG&E uniform. Both groups carry a PG&E ID.
  
• If in doubt at a contractor worker’s identity, please call Richard Heath & Associate at (800) 989-9744. If in doubt at a PG&E worker’s identity, please call PG&E at 1-800-PGE-5000.