Energy Partners Program

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Frequently Asked Questions

Do I have to show proof of income when I apply?

Yes. Pacific Gas and Electric Company will ask for check stubs, social security or welfare forms, bank statements, or other legal proof of income to verify that you qualify for the Energy Partners Program.

If you can provide documents proving participation in one of the following State or Federal public assistance programs, you do not need to provide additional income documentation in order to qualify for the Energy Partners Program:

• Medi-Cal
• TANF (AFDC)
• Food Stamps
• WIC
• Healthy Families Category A
• Federal Housing Assistance/Section 8
• SSI
• LIHEAP
• NSL Free Lunch Program
• Bureau of Indian Affairs General Assistance
• Head Start Income Eligible (Tribal Only)

Can I get money back if I do the work myself?

No. Work must be done by contractors trained to work for the Energy Partners Program.

Who will be working at my residence?

• The EP program trains contractors, which include Energy Specialists, Weatherization Specialists and NGAT Techs. Our administrator Richard Heath & Associates has field staff who may ride along with the contractors to ensure work quality.
• Grounding contractors to ground electric outlets used for refrigerators if the customer qualifies for a new refrigerator.
  
• Refrigerator contractors to haul away old and install new refrigerators.
• PG&E’s Central Inspection Program staff and gas service representatives may also be at customers’ homes for inspection purposes.
  

How do I verify the worker’s identity?

• All contractor employees are required to wear a shirt with the Energy Partners Icon on it (a little house circled with a heart) or their company name.
• RHA field staff wears a tan shirt with “RHA” printed on the chest area in blue color.
• The contractors and RHA field staff have photo badges with “RHA" or their company name on the right bottom corner and an expiration date.
• Central Inspection Program inspectors wear polo shirts with a PG&E logo. PG&E gas service representatives wear PG&E uniforms. Both groups carry a PG&E ID.
  
• If in doubt of a contractor's identity, please call Richard Heath & Associates at 1-800-989-9744. If in doubt of a PG&E employee's identity, please call PG&E at 1-800-PGE-5000.