CARE Residential Single Family
You can apply for a monthly discount on your energy bill through the California Alternate Rates for Energy (CARE) program if your household meets the program guidelines.
Enroll
Enroll Online
- Enroll using My Energy. Login, then click on the Pay & Manage tab and scroll down for the link to CARE/FERA Program Application.
- Or enroll using our easy online form in English, Spanish, and Chinese.
Enroll by Mail
Download and print one of the following applications:
- Application in English (PDF, 75 KB)
- Solicitud de Inscripción en Español (PDF, 82 KB)
- Application in Chinese (PDF, 347 KB)
- Application in Vietnamese (PDF, 115 KB)
Sign and mail it to:
Pacific Gas and Electric Company
CARE Program
P. O. Box 7979
San Francisco, CA 94120-7979
Or fax to: 1-415-973-6419
You can also have applications mailed to you by calling the CARE program at : 1-866-743-2273 or e-mailing CAREandFERA@pge.com.
Recertify
You must recertify for the CARE program every two years (or four years if you are on a fixed income). Three months before your discount expires, you will receive a letter and recertification application from PG&E giving you the opportunity to reapply if you still qualify under the current program guidelines.
- Recertify using My Energy. Log in, then click on the Pay & Manage tab and scroll down for the link to CARE/FERA Program Application.
- Or recertify using our easy online form in English, Spanish and Chinese.
You can also have an application mailed to you by calling the CARE program at 1-866-743-2273 or e-mailing CAREandFERA@pge.com.
Cancel Enrollment
- Cancel enrollment using My Energy. Login, then click on the Pay & Manage tab and scroll down for the link to CARE/FERA Program Application.
- Or cancel by using our easy online form in English.
You can also cancel your enrollment by calling the CARE program at 1-866-743-2273 or e-mailing CAREandFERA@pge.com.
Read our Frequently Asked Questions for more information, or Contact Us.


