CARE Residential Single Family

You can apply for a monthly discount on your energy bill through the CARE (California Alternate Rates for Energy) Program if your household meets the following requirements:

  • The PG&E bill is in your name.
  • You live at the address where the discount will be received.
  • You are not claimed as a dependent on another person’s income tax return other than your spouse.
  • You do not share an energy meter(s) with another home.
  • Your household meets the CARE income eligibility requirements.
  • You notify PG&E if your household no longer qualifies for the CARE discount.

    Tenants of sub-metered mobile home parks, apartments and marinas should see the Sub-Metered Tenant Program page.

To Apply

Enroll Online

  • Enroll using My Account. Login, then click "Financial Assistance" in the left menu.
  • or Enroll using our easy online form.

Form available in English only

Enroll by Mail

Download and print one of the following applications:

Sign and mail it to:

Pacific Gas and Electric Company
CARE Program
P. O. Box 7979
San Francisco, CA 94120-7979

Or FAX to: 415-973-6419

You can also have applications mailed to you by calling the CARE Program at : 1-866-PGE-CARE (1-866-743-2273) or e-mailing CAREandFERA@pge.com.

Recertification

You must re-certify for the CARE Program. Three months before your discount expires, you will receive a letter and re-certification application from PG&E giving you the opportunity to re-apply if you still qualify under the current income guidelines.

  • Recertify using My Account. Login, then click "Financial Assistance" in the left menu.
  • or Recertify using our easy online form.

Form available in English only

  • To recertify by mail, call 1-866-PGE-CARE (1-866-743-2273) or e-mail CAREandFERA@pge.com to have an application mailed to you.

Cancel Enrollment

  • Cancel enrollment using My Account. Login, then click "Financial Assistance" in the left menu.
  • or Cancel enrollment using our easy online form.

Form available in English only

  • You can also cancel your enrollment by calling the CARE Program at 1-866- PGE-CARE (1-866-743-2273) or e-mail CAREandFERA@pge.com

Read our Frequently Asked Questions for more information, or Contact Us.

Additional Info

Related Links

Pay Online Walk the Trails PG&E's SmartMeter Program