CARE Post Enrollment/Recertification Verification

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You may be selected for income verification after your enrollment/recertification in the CARE program. If selected, a letter will be mailed to you requesting income documents for every household member. Failure to provide required documents by the date specified in the letter will result in removal of the CARE discount from your account. Mail the required documents to:

Pacific Gas and Electric Company
CARE Program
P. O. Box 7979
San Francisco, CA 94120-7979

Or fax to: 1-877-302-7563. Please provide your PG&E account number and the number of people living in your household on the fax sheet together with the required documents.

If you are no longer eligible to receive the CARE discount or you would like to request a new verification letter mailed to you, please call the CARE program Verification Hotline at 1-866-743-5832 or email CAREandFERA@pge.com.

Read our Frequently Asked Questions for more information.

Required Income Document Guide

The chart below contains examples of required income documents. You must send documentation for ALL types of income that apply to your household. You can also send (in place of the documents below) a complete copy of your latest federal income tax return, as long as it includes all sources of your household income.

Note: For your protection, please black out Social Security and/or bank account numbers on all copies.

If you participate or receive income from:	You can send us a copy of:
Wages, Salaries and Commissions	Two Consecutive Check Stubs
Pensions, Social Security, SSP, SSDI, Disability Payments, Workers Compensation, Unemployment Benefits, VA Benefits, Foster Care Payments	Award Letters, Check Stubs, Bank Statements (to show direct deposit)
Medicaid/Medi-Cal, Supplemental Security Income (SSI), CalFresh/SNAP (Food Stamps), LIHEAP, WIC, Healthy Families A & B, CalWORKs (TANF), Tribal TANF, National School Lunch Program (NSLP), Bureau of Indian Affairs General Assistance, Head Start Income Eligible (Tribal Only)	Award Letters, letter of participation in the program
School Grants, Scholarships, or Other Aid	Award Letters, Statements
Insurance and/or Legal Settlements	Settlement document
Child and/or Spousal Support	Court Documents, Letters, Check Stubs
Farm Income	First page of IRS Form 1040
Interest and/or Dividends from: Savings, Stocks, Bonds, or Mutual Funds	Investment account statement(s), bank statement, and/or first page of IRS Form 1040
401K or IRA Withdrawals or Annuities	Investment account statement(s) and/or bank statement
Capital Gains	Investment account statement(s) and/or first page of IRS Form 1040
Rental and/or Royalty Income	First page of IRS Form 1040
Profit from Self-Employment	First page of IRS Form 1040 AND 1040 Schedule C
Gambling/Lottery Winnings	Determined on case-by-case basis
Union Strike Fund Benefits	Benefit Payment Stubs
Cash Income (when you have not filed Federal or State taxes)	Provide a signed letter detailing: the type of work, estimated monthly amount of cash payment, and employer name and phone number
Monetary Gifts, none of the examples above apply, or If you do not receive any income	Provide a signed letter explaining the current source(s) of income used to support your household