InterAct Tutorial and Help

What is InterAct?

InterAct provides you with useful, time-series data like 15-minute, hourly and daily energy-usage and local weather conditions hourly. This data is collected each night via radio or telephone. A variety of visualization and analysis tools for statistical or comparative analysis and trending accompany this data. You can have reports scheduled to run automatically and delivered to you by email in the format(s) of your choice.

The data should come in handy as you consider participating in one of many demand response programs sponsored by PG&E. For example, you can analyze your usage in comparison to temperature.

Here is a real-world sample with peak hours highlighted (Your data will be more detailed and presented slightly different).

Summary StatisticsUsage and Demand GraphData SummaryUsage Variance Graphs

InterAct Tutorial

InterAct Qualifications

InterAct is for Large Commercial & Industrial customers who have an interval data meter with a maximum demand of 200 kW or greater for three consecutive months within the last 12 billing months or are participating in one of PG&E's Demand Response programs. To verify that your company qualifies for the InterAct web application, please contact your PG&E account representative or InterAct Support at 1-800-254-5810 (Monday-Friday 8 a.m.-5 p.m. PST), or email us at

Sign Up for InterAct

Visit the Sign Up page for informaiton on enrolling in InterAct.

Equipment Required

All you need is an interval meter, Web access (via Internet Explorer 5.x) and Windows 98, NT, 2000, XP or later.

Interval Metering Technology

Interval metering is about getting detailed electric usage information. It means capturing the data often (every 15 minutes for this program) and putting it on the Internet for you to see (after logging in with your password). The data is sent from the meters to this website once a day, between midnight
and 8 a.m.

There are four basic pieces of technology:

  • Interval Meter
  • Data communications by radio or telephone
  • Data collection to gather the information from your meter each day and store it in a database so you can see it on our website
  • Energy Management Tools to look at and study your electric use


The electric meter we install at your business is of the latest solid state technology available. This meter has the ability to record energy usage as often as every minute. The meters installed under this program will record energy usage every 15 minutes. This meter also has a "pulse output," so you can connect to an energy management system for your business.

Data Communications by Radio or Telephone

Each meter communicates your electricity usage information back to a central data center. Depending on your location, we will use either a two-way data radio or telephone. Wherever it works, we will install a two-way radio that uses a nationwide two-way paging network. If radio coverage is not in your area, we will use a regular telephone line or cell phone.

Data Collection and Storage

Each day, just after midnight, the data center will send a message to each meter and get the last 24 hours of electric usage information. We will check to make sure the data has no large errors. Then, we will put it in our secure, password and privacy protected, database. The database is connected to our InterAct website, so you can see your data over the Internet.

Energy Management Tools

Once the information is in the database, you can see it by logging into your account. We record your usage every 15 minutes, collect it each night via radio or telephone, and deliver it to your desktop via our password-protected InterAct system.

Contact Us

Forgot Your User Name or Password? Need to Update Your Information? Contact InterAct Support at
1-800-254-5810 (Mon-Fri,
8 a.m.-5 p.m. PST), or email us at

  • Ways To Pay
  • Save energy and money
  • Industrial incentives