New Construction—Process Guide

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Please review all the process steps and other important considerations below before submitting your application. Understanding all the steps will assist you in fully completing your application and better prepare us to meet your project needs. Please note there are special procedures for applying to relocate your existing services. These special relocation application procedures are described in Step 1 of the Process Guide below:

• Step 1: Application for New Service
• Step 2: Field Meeting
• Step 3: Engineering
• Step 4: Billing, Contracts and Rights-Of-Way
• Step 5: Construction
• Step 6: Meter Set

Download printer-friendly version of the Process Guide (PDF, 32 KB).

Other Important Considerations before Applying for New Construction Services

New Construction Design and Installation Options

As a new applicant for gas or electric service, you are permitted to select either Pacific Gas and Electric Company or your own contractor to design and/or install new gas and electric distribution and service facilities. More information regarding these options are available in our Gas and Electric Rules 15 & 16 and through your local Pacific Gas and Electric Company office. See Applicant Design and Installation Responsibilities for further details.

Environmental

Pacific Gas and Electric Company is committed to complying with all Federal, State and Local environmental laws, regulations and rules. When submitting your application for service, the Applicant must provide PG&E with a copy of permits and specifically identify those conditions which can affect the provision of utility service. See the Applicant Responsibilities Letter (PDF, 19 KB) for more information.

Power Quality and Voltage Stability

You, the utility customer, are responsible for providing any devices to protect any sensitive equipment that cannot operate within the voltage variations of the California Electric Utilities' normal electric service. These variations are listed in Electric Rule 2 on file with the California Public Utilities Commission. The utility is not liable for damage to your equipment or any other damage from variation in service voltage that is allowed under the utilities' respective tariff (Rule 2). See Power Quality for more information.