New or Upgraded Utility Service Connections (New Construction) Process Guide
Step 1 of 6: Application for New or Upgraded Service
Apply for residential, commercial/industrial, or agricultural, existing service—relocation/change service and temporary service by using our online application at PG&E Connect. This self-service option gives you the flexibility to complete your application wherever and whenever it's convenient. login | register.
You can receive assistance on the application process from our New Construction Service Center (NCSC)—a team of employees dedicated to handling requests for new or upgraded utility service connections—by calling 1-877-PGE-SRVC (1-877-743-7782).
Customer service representatives in the NCSC will take your application over the phone, as well as answer questions about the application process Monday-Friday from 7 a.m. -6:00 p.m.
You also may download and print applications for service from the list under Brochures and Forms. Please complete your application and send it to PG&E at P.O. Box 24047, Fresno, CA 93706-2010.
To avoid delays, please make sure that your application is complete and as accurate as possible. Once your completed application is received, a PG&E representative (job owner), will contact you within five business days. Your job owner may require the following information:
- Site plan
- Improvement plans
- Architectural plans (elevation plans, for example, to review meter location)
- Project-approval and permit conditions that need to be incorporated in utility design and construction activities (This may include requirements and conditions for on-site activities as well as to off-site improvements. Refer to the permits and project approvals you have secured and if applicable, supply this information to PG&E. )
- Additional load details beyond those listed in application
- Electrical and mechanical plans
Permits and Approvals
You should consider the possible connection point(s) to PG&E supply lines when securing permits and approvals. If unforeseen conditions impact the utility service design and/or construction work for your project, please notify your PG&E representative to insure all design and construction work is completed in compliance with those governing agency requirements.
PG&E is committed to providing timely service so it is critical that all design and construction activities are performed in compliance with all regulatory and local building department requirements. In addition to load information, be sure to share with PG&E permits and project-approval conditions. Additionally, be sure to contact the other utilities (phone and cable TV) and apply for service with them as well.
