Direct Access—Electricity—Transfer Forms
PG&E Bundled Service
Direct Access (DA) customers choosing to return to bundled service must provide PG&E a Customer Advanced Notification Form indicating whether they wish to return in six months, return immediately, or on a transitional basis. Customers have three business days after PG&E receives their advance notice form to rescind the notice and remain on DA service. Customers electing BPS service make a three-year commitment and will not be eligible to return to DA service until their three-year minimum period has been completed. Customers returning to BPS service continue to be responsible for any Direct Access Cost Responsibility Charge (DA CRS) under-collection balance incurred during the period they were taking DA service. At the end of the initial three-year term, customers will have the option to return to DA service or remain on bundled service.
Customer Advanced Notification Form (PDF, 138 KB)
Direct Access (DA) Service
Customers who have fulfilled their three-year BPS commitment have the option of transferring to DA service. Customers electing to transfer to DA service after the end of the three-year BPS commitment period are required to provide to PG&E six months advance notice using the Six-Month Notice to Transfer to Direct Access Service form. Customers have three business days after PG&E receives their six-month advance notice to rescind the notice and remain on bundled service. PG&E will provide the customer a written confirmation and necessary switching process information within 10 business days of the customer's notice, including the final deadline for PG&E to receive a Direct Access Service Request (DASR) from their Electric Service Provider (ESP) to return to DA service. Customers are responsible for providing this information to their ESP.
Form Completion Instructions
After printing and filling out either form, please mail or FAX to:
Pacific Gas and Electric Company
P.O. Box 8329
Stockton, CA 95208