Report a Problem
Report an Outage Problem
For 24-hour PG&E emergency service or to report a power outage, please call 1-800-PGE-5000.
You can also report a problem using My Energy.
Call 1-800-PGE-5002 to get the latest power outage updates.
General information regarding PG&E services is available 24 hours a day in English, Chinese, Spanish and Vietnamese. When calling the following numbers, please ask for translation services:
If your phone is equipped with a Telecommunications Device for the Deaf (TDD) or a special teletypewriter (TTY), you can reach PG&E by calling 1-800-652-4712 (toll free). Printed answers displayed on your machine will respond to your questions about service problems, energy efficiency, customer programs or bills.
Report a Streetlight Outage/Problem
PG&E owns and maintains about a third of the nearly 670,000 street lights in our service territory. Plus, we maintain approximately 36,000 lights owned by cities, counties, the state and various agencies.
Please have your PG&E account number and phone number associated with your account available.