FERA (Family Electric Rate Assistance)

The FERA program provides a monthly discount on electric bills for income-qualified households of three or more persons.

Enroll in English

Enroll in Spanish

Enroll in Chinese

Application in Vietnamese (PDF, 115 KB)

More Information about FERA

Click here if you are a residential single family customer.

Click here if you are a tenant of a sub-metered residential facility.

Contact Us

  • Contact Us

    Contact PGE's Customer Service Center at 1-800-743-5000.

    Email the Customer Service Center.

Additional Resources

  • Breathe Easy Solutions™

    PG&E is dedicated to assisting customers through numerous programs and community outreach projects.
    Learn More >>

Service Shut off for Non-Pay
Learn more about the many steps we take to work with our customers and our "outreach process before disconnect".


Third Party Notification
For a friend or relative who could overlook paying his or her PG&E bill because of illness, financial hardship or other issues.
Learn More >>


We Connect
A national program that connects families to programs and services that can help them get ahead.
Learn More >>

  • Pay Online
  • PG&E's SmartMeter Program
  • SmartAC