Get ready for an emergency event.

Ensure that your family knows what to do in the case of extreme weather, a natural disaster or another potentially dangerous event. Such events can happen quickly and catch you off guard, so make it a priority to create an emergency plan today.

Prepare and Practice Your Plan

All members of your household should know what to do in the event of an emergency—especially since everyone may not be together.

  • When you are preparing an evacuation plan for your home, you should plan for at least two ways to escape each room in case one is blocked. If you have an elderly or disabled household member, escape routes may present accessibility challenges that need to be addressed. Make sure children and their in-home care providers know your safety procedures.
  • If you live in an apartment complex, confirm the locations of the emergency exits.
  • During an evacuation, remind everyone not to use on/off switches, appliances, electronics or phones as they could create sparks and ignite leaking gas.
  • Don’t forget about your pets. Except for service animals, public shelters may not accept pets because of health and safety concerns. Find out now which kennels, shelters and veterinarians could care for your animals in an emergency. Include your pets in your practice drills so they get used to a leash or carrier in a stressful situation.
  • Establish a location where your family can reunite and a second meeting place in case the primary one is unusable.
  • It can be difficult to think clearly in an emergency, so practice your emergency plan several times so that all household members remember what to do.
  • Review the plan with everyone in your household every three to six months.

Evaluate Your Home

  • Know when and how to turn off electricity and gas at the main switch and valves.
  • Locate and learn how to use fire extinguishers before they are needed.
  • If you use an electric garage door opener, learn how to open your garage manually since it will not work if there is a power outage.
  • Be sure smoke alarms are installed throughout your home, and replace the batteries every year or more frequently. Replace them immediately if they are making a beeping noise.
  • If you have a stand-by generator, make sure that it’s working correctly to avoid risking damage to your property and endangering PG&E workers or emergency first responders who could be working in your neighborhood.
  • If you have rooftop solar panels, get your installer’s emergency phone number in case there are problems or you have questions in the event of an emergency. While solar panels are designed to withstand severe weather conditions, review your solar contract to determine what to do if the panels are damaged or covered with debris.

Create an Emergency Supply Kit

Stock up on enough supplies to last a week. Put the items in waterproof containers and store them in a place that’s easy to reach.
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Find Out What You Can Do to Prepare for a Power Outage



Safety During an Emergency

Storms and other events can sometimes cause power outages. During and after such an event, keep away from flooded areas and downed trees since they could hide downed power lines that are energized. If you see a downed line, call 911 immediately and then call PG&E at 1-800-743-5002.

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Smell Gas? Leave Immediately

If you smell natural gas or suspect a gas leak, evacuate immediately. If you can, open windows and doors on the way out. When you are a safe distance from the building, call 911 and PG&E at 1-800-743-5002.

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Sign Up for Outage Alerts

Stay informed by signing up for outage alerts. We’ll contact you if there’s an outage in your area and let you know when we expect power to come back on. Choose to be notified by text, phone or email. Get started by logging in to your PG&E account and setting your notification preferences.

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