REACH Criteria and Guidelines

  • Customer must have a residential account with PG&E in the name of an adult living in the household.
  • Customer must demonstrate an uncontrollable or unplanned change in their ability to pay their PG&E bill.
  • Customer must not live in subsidized housing (Exceptions: Seniors, permanently disabled or terminally ill).
  • Customer must not have received REACH assistance within the past 18 months.
  • Customer income must not exceed the REACH income guidelines, which are currently 200% percent above the federal poverty guidelines.
  • Customer must have received either a 15-day or a 48-hour disconnection notice.

    NOTE: This is not an all-inclusive list and is subject to periodic modifications.
Number of Persons in Household Total Gross Annual Household Income*
1-2 $31,860 or less
3 $40,180 or less
4 $48,500 or less
5 $56,820 or less
6 $65,140 or less
7 $73,460 or less
8 $81,780 or less
Each additional person, add $8,320
*Before taxes based on current income sources.

***All guidelines are established by The Salvation Army and approved by PG&E***

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