Helping Customers in Need

Let the Vega Family Tell You How They Manage Their Energy Costs by Enrolling in the CARE Program

Trouble Managing Your Bill?

PG&E can help you, through the many programs it offers, to save money, obtain financial assistance when you are experiencing a hardship, and save energy. We know that these are challenging economic times and that you or a loved one may be experiencing an unplanned hardship. We take pride in being a part of the communities we serve, and we are dedicated to understanding our customers’ needs – both big and small. We offer a number of programs that can help you save money, obtain financial assistance and save energy. We encourage you to share these resources with relatives, friends, or neighbors. Together, we can find solutions.

  • Receive a monthly discount on your energy bill.  
    Enroll in CARE
  • Receive a monthly discount on your electric bill if you live in a household of three or more persons.
    Enroll in FERA
  • PG&E provides a Medical Baseline Allowance for residential customers who have special energy needs related to a medical condition.  Qualification for this program is not income based.
    Apply for Medical Baseline
  • Offers improvements to your house, apartment or mobile home including compact fluorescent lights, caulking, showerheads, minor home repair and more.
    Enroll in Energy Savings Assistance Program

You may be eligible to enroll in a one-time payment assistance program to help you get through your current financial hardship.

Relief for Energy Assistance through Community Help (REACH)

REACH is a one-time energy-assistance program sponsored by PG&E and administered by The Salvation Army from 170 offices in northern and central California. REACH helps income qualified customers who have experienced an uncontrollable or unforeseen hardship that are unable to pay for their energy needs. Eligible customers may receive an energy credit up to $200, credit amount based on the past due amount of the bill. REACH assistance may be available once within an 18 month period, but exceptions can be made for seniors, the physically challenged or the terminally ill.

Click here for more information.

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a federally funded assistance program overseen by the California Department of Community Services and Development (CSD) and administered by 48 Action Agencies throughout California. LIHEAP offers two types of assistance.

  • Financial aid to help a customer offset the cost of heating or cooling their home
  • Home weatherization
  • We partner with organizations that work in your community. Priority will be given to families who meet the following criteria:

  • Families who spend a high percentage of their income on energy and/or have elderly or disabled members
  • Families with children under three years of age
  • To learn more, dial 211 for LIHEAP income guidelines and a list of participating agencies or visit CSD.

    Help even out the highs and lows of your monthly bills.

    Using BPP, your bills will be more equal throughout the year instead of spiking when it’s really hot or cold outside. It’s predictable and easier on your budget.

    Learn More >>

    If you’re having trouble paying your PG&E bill, we will work with you to set up flexible and convenient payment arrangements that can help you avoid service disconnection.

    To request a payment arrangement today, simply login to My Energy or call our service representatives at 1-800-743-5000.

     

    Additional Resources

    • Breathe Easy Solutions™

      Breathe Easy Solutions
      PG&E is dedicated to assisting customers through numerous programs and community outreach projects.
      Learn More »
    • Service Shut off for Non-Pay
      Learn more about the many steps we take to work with our customers and our "outreach process before disconnect."

      If your life or health would be at risk from a shut off of service, see our Vulnerable Customer Program.

      Third Party Notification
      For a friend or relative who could overlook paying his or her PG&E bill because of illness, financial hardship or other issues.
      Learn More »

      We Connect
      A national program that connects families to programs and services that can help them get ahead.
      Learn More »

    Contact Us

    • Contact Us

      Questions About Rebates or Energy Savings Programs? Call PG&E’s Smarter Energy Line at 1-800-933-9555.

      For General Questions, Please Contact PG&E's Customer Service Center at 1-800-743-5000.
      Email the Smarter Energy Line
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