Gas Outage Center

Earthquake Alert

PG&E continues to conduct gas safety surveys in the areas impacted by the Napa County earthquake.

PG&E proactively lowered the operating pressure of its Sonoma/Napa transmission pipeline system and conducted two patrols of the transmission system to ensure its integrity.

The company is also conducting extensive sweeps of the impacted communities using state-of-the-art leak detection vehicles to assess for distribution line leaks. Any leaks that are identified will be repaired immediately by onsite crews.

Beginning today, August 25, PG&E will also conduct courtesy gas safety checks at homes and businesses throughout the impacted area. These checks will continue over the next several days. Any customers who have concerns about their services should contact us at 1-800-743-5002.

Currently, there are 20 earthquake-related gas-distribution outages. PG&E is ready to restore these customers as soon as the impacted properties are ready to safely receive gas service.

"Our number-one focus is on the safety of families and local communities," said Chris Johns, president of Pacific Gas and Electric Company. "Although service is restored for almost everyone, our work isn’t finished. We're continuing to conduct safety inspections for customers in their homes and businesses, and we're committed to taking whatever additional steps are necessary to assure everyone that PG&E's system is safe for customers and the public."

PG&E will continue to provide customers with as much information as possible about earthquake recovery efforts through our call center and website, as well as news and social media channels. PG&E will also relay information through its own news website, at; via Twitter, at; and on the company’s Facebook page, at

PG&E offers the following natural gas safety tips:

  • Check for building damage. If you smell or hear escaping gas, get everyone outside. Find a phone away from the building to call 9-1-1, PG&E (1-800-743-5000) and the fire department immediately.
  • If you smell or hear gas escaping, and are able to do so safely, shut off the gas at the main service valve using a 12- to 15-inch adjustable pipe or crescent-type wrench or other suitable tool. The valve is normally located near your gas meter.
  • Once you shut off the gas, do not turn it back on. Contact PG&E or another qualified professional to perform a safety inspection before gas service is restored and appliance pilots are lit.
  • If you suspect a gas leak, do not use electrical switches, appliances, telephones or anything with an open flame, because sparks can ignite gas from broken lines.
  • Customers without gas service to stay as close to home as possible so that service can be restored when a PG&E representative arrives. If no one is at home, the representative will leave a notice with a number that customers can call to schedule a return visit.

Additional Information

What Happens When There’s a Natural Gas Outage

Gas outages can occur at any time. There are a number of causes, such as a natural disaster or a pressure regulator failure. When a gas outage occurs, the affected area must be isolated. This requires a PG&E employee to close off the main gas shut-off valve.
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Natural Gas – A Key Energy Source

There are more than 1.5 million miles of transmission pipelines and distribution systems in the United States to provide natural gas to the millions of people who rely on it. PG&E’s natural gas system spans 70,000 square miles and serves one out of every 20 residents of the United States.
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Natural Gas Safety Tips

Gas safety is important, and being prepared can you help avoid dangerous situations. Find out what to do if you suspect a gas leak, how to detect carbon monoxide, how to turn off your gas in an emergency, and other valuable advice.
Stay Safe »

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