17. Details of Electric Charges: Includes your rate plan and price
This section describes the service period and confirms the address at which electricity was received. Your service agreement ID number is different from your account number. A service agreement documents your particular arrangement with PG&E (including rate plan, billing days metering information, and other factors) in order to calculate applicable charges. This section also includes your rate plan information, which identifies the type of utility service you receive and how PG&E calculates your bill.
18. Enrolled Programs
Your CARE program participation will be displayed here as well as your program renewal date.
19. Electricity Usage: Notes your electricity usage during a given timeframe
- Understanding your electric charges starts with understanding kilowatt hours (kWh). Kilowatt hours are the units used to measure your electric use. You are billed based on how much electricity, in kWh, you use each month.
- The State of California has adopted a policy to encourage energy conservation and residential customers are charged more for electricity above a certain baseline level, called your “Tier 1 Allowance,” each month. The Tier 1 Allowance is the amount of energy that is intended to satisfy a substantial portion of the energy needs of the average customer in your area, during that season—for things like heating, water heating, lighting, refrigeration and cooking. As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay per kWh increases.
- Learn more about electricity rates >>
20. Tier Indicator: Shows the highest tier in which you are being charged
Tiers are set by state law and implemented with the approval of the California Public Utilities Commission. As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay per kWh increases. This marker indicates the highest tier in which you are being charged.
21. CARE Discount: Displays the total CARE discount you received in the given timeframe
Your CARE discount can be calculated using the rates shown at right (see #26 for more information)
22. Taxes and Fees: Account information that may affect your total charges
Both state and local governments may place taxes on your energy use.
23. Total electric charges: Total electricity charges, including taxes and fees
The total charges for your electric use, including applicable utility users’ taxes.
24. Daily Usage Chart: Shows you when you used the most electricity this month *
This daily usage chart visually shows which days you used the most electricity this month.
25. Service Information: Details about the electric meter at your home
The meter at your home tracks your electricity usage.
26. CARE rates information: Information about your electric prices under the CARE program
CARE customers receive a discount on electric prices. These discounted rates are displayed so that a customer may calculate the discount by tier if desired.
27. Additional Messages: Timely information from PG&E *
PG&E uses this space to share timely information, ranging from summer safety tips to regulatory updates.