1. Key account data: Account number and due date at the top of every page
Your account number is a 10-digit number. It’s good to have this handy if you need to call us about your energy use. You will receive a separate monthly energy statement for each active account.
2. Service Address: Clearly indicates where your charges were incurred
Some customers receive PG&E service at multiple locations. This section indicates which property incurred the charges in this statement.
3. Your Balanced Payment Plan: A snapshot of your bill in large, easy-to-read font
Under the Balanced Payment Plan, your total amount due is based on your average energy charges throughout the past 12 months. Although a more detailed breakdown of your usage and payments is available below and on the following pages, you only need to provide payment for the amount due.
4. Questions about your bill? Learn how to contact us
If you have any questions, feel free to contact us using the information found on the first page of the statement.
5. Total Amount Due: Information all on one line
Your charges and payment due date, all in one box.
6. Savings Alert: If relevant, notes any programs or details that affect your bill total *
If relevant, PG&E will use this space for notes about your account and any special programs you participate in that may affect your total charges.
7. How BPP Affects Your Energy Payments: A chart of your monthly charges over the past year *
This chart helps you visualize any trends in your monthly energy usage and understand how the Balanced Payment Plan helps equalize your payments across different seasons.
8. Your Account Details: A “behind-the-scenes” look at how PG&E is tracking your energy use and payments
This information helps explain how your payments and energy use are currently affecting your account balance. However, under the Balanced Payment Plan, you only need to pay the amount due.
9. Important messages: Provides timely information from PG&E *
PG&E uses this space to share timely information, ranging from summer safety tips to regulatory updates
10. Remittance stub: Return this form with your payment to the address indicated
The remittance stub indicates your account number, bill due date, and total amount due. Please return payment to the address shown. For your convenience, we have included a windowed return envelope; please place the remittance stub with the PG&E address showing through the window. The back of the remittance stub includes an area for you to update your account information, as well as an overview of your payment options. Visit our Ways to Pay page
to learn about other convenient ways you may pay your bills.