This section describes the service period and confirms the address at which electricity is received. Your service agreement ID numbffer is different from your account number. A service agreement documents your particular arrangement with PG&E (including rates, billing days metering information, and other factors) in order to calculate applicable charges. This section also includes your rate schedule information, which identifies the type of utility service you receive and how PG&E calculates your bill.
- Understanding your electric charges starts with understanding kilowatt hours (kWh). Kilowatt hours are the units used to measure your electric use. You are billed based on how much electricity, in kWh, you use each month.
- The State of California has adopted a policy to encourage energy conservation and residential customers are charged more for electricity above a certain baseline level, called your “Tier 1 Allowance,” each month. The Tier 1 Allowance is the amount of energy that is intended to satisfy a substantial portion of the energy needs of the average customer in your area, during that season—for things like heating, water heating, lighting, refrigeration and cooking. As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay for per kWh increases.
- Learn more about electricity rates >>
Tiers are set by state law and implemented with the approval of the California Public Utilities Commission. As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay for per kWh increases. This marker indicates the highest tier in which you are being charged.
Both state and local governments may place taxes on your energy use.
The total charges for your electric use, including any credits and applicable utility users’ tax.
This daily usage chart visually shows which days you used the most electricity this month.
The meter at your home tracks your electricity usage.
If relevant, PG&E uses this space to share timely information, ranging from summer safety tips to regulatory updates.