February 2014 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Stay away. Don’t touch. Call 911.
Learn how to stay safe >>
PG&E is responsible for maintaining the system that delivers natural gas to your gas meter. Customers* are responsible for the maintenance of customer-owned piping on their property from the meter to their house or business. Customer-buried piping (or customer-owned gas lines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas-fired equipment/appliance, or from the house to a swimming pool heater, spa or other building. (Please see below.)

Dot Gas

Typically, PG&E does not own, maintain or inspect customer-owned gas lines beyond the meter. We have included some safety and recommended maintenance information for you on the reverse side.

Safety Maintenance and Inspections
Maintenance is important to prevent pipeline corrosion and leakage. You should periodically inspect your customer-owned gas lines for leaks and, if lines are metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or another unsafe condition is discovered.

Prevent Damage with Safe Digging Practices
Pipeline accidents and damage occur most often from digging. Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.

Underground Service Alert is a free service in which local utility companies mark the approximate locations of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities.

However, digging still poses a threat to customer- owned gas lines since they can not be located by calling 811. A plumber or licensed contractor can help you locate customer-owned gas lines. Be sure to maintain records of their location for future work.

If you have questions, call our Gas Safety Help Line at 1-888-743-7431.
Learn more about natural gas pipeline safety.

*“Customer” refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.
The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the Signs of Trouble
PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location up-wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000.

Other signs of a possible gas leak can include:
  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance

More gas safety information >>

For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177
On December 19, 2013, Pacific Gas and Electric Company (PG&E) filed an application with the California Public Utilities Commission (CPUC) requesting changes to its Gas Transmission and Storage rates, effective January 1, 2015. The application requests that the CPUC authorize an increase to our base revenue requirements for 2015 through 2017 to maintain and further modernize PG&E’s gas transmission system. PG&E is requesting a total base revenue requirement increase of $555 million for 2015 over the currently authorized level for 2014 of $731 million. PG&E also requests additional base revenue requirement increases for 2016 and 2017 of $61 million and $168 million, respectively.

In a 1997 decision, the CPUC approved the “Gas Accord,” a market structure that separated natural gas transmission and storage rates from distribution service and rates. Under the Gas Accord, eligible customers and third-party providers can elect to use PG&E’s gas transmission and storage services only. In accordance with Decision (D.) 97-08-055, which set the Gas Accord, PG&E is presenting its updated multi-year work plan and corresponding forecast for the 2015 through 2017 period.

In this filing, PG&E also proposes how the costs to operate its transmission and storage business will be assigned to each customer class. PG&E will use the requested revenue to invest in PG&E’s gas transmission and storage assets to operate in a safe and reliable manner, and in accordance with Senate Bill 705 which governs California’s new safety standards for all pipeline operators. PG&E’s comprehensive plans include:
  • Replacing vintage pipelines that could pose risks in case of land movement.
  • Continuing to test pipelines to ensure they are operating at safe pressures.
  • Continuing to control corrosion to avoid underground leaks.
  • Installing more automated safety valves, to quickly turn gas off in case of emergency.
  • Inspecting the interior of more pipelines to spot hidden flaws.
  • Strengthening levee and water crossings.
  • Maintaining underground gas storage facilities that help us meet peak-hour demand.
  • Modernizing infrastructure control systems, databases and risk-analysis programs.

How will PG&E’s application affect me?
The requested gas revenue for 2015 would be collected from customers as described in the table below:
GTS Chart
If the application is approved, gas rates and bills will increase effective January 1, 2015. On average a residential customer using 34 therms per month would see a monthly gas bill increase of $5.23 (or 12.6 percent), from $41.53 to $46.76. A small business customer using 284 therms per month would see a gas bill increase of $42.50 (or 16 percent), from $266.15 to $308.65. Individual customers’ bills will differ.

How do I find out more about PG&E’s application?
You can view PG&E’s application and exhibits at pge.com/RegCases. Select “GTS Rate Case 2015” from the Cases dropdown menu.

If you have questions about PG&E’s application, please contact PG&E at 1-800-743-5000. For TDD/TTY (speech-hearing impaired), call 1-800-652-4712.

If you would like a copy of PG&E’s application and exhibits, please write to PG&E at the address below:
Pacific Gas and Electric Company
GTS Rate Case 2015
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E’s application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E’s application (without exhibits) is available on the CPUC’s website at www.cpuc.ca.gov/puc.

How does the CPUC’s decision making process work?
The application will be reviewed through the CPUC’s formal process. The application will be assigned to a CPUC Administrative Law Judge (ALJ). The ALJ presides over the proceeding, which may include evidentiary hearings to give parties an opportunity to present evidence and cross-examine witnesses. Members of the public may attend but not participate in these hearings unless they are parties to the case. The hearings and documents submitted in the proceeding become part of the formal record that the ALJ relies upon in writing a proposed decision to present to the five-member Commission for its consideration.

Any CPUC Commissioner may issue an alternate decision. The proposed and any alternate decisions are voted upon by the Commissioners at a CPUC meeting. The CPUC may adopt all or part of PG&E’s request, modify it or deny the application.

If you would like to follow this proceeding or any other issue before the CPUC, you may utilize the CPUC’s free and confidential subscription service. Sign up at: http://subscribecpuc.cpuc.ca.gov/.

If you would like to learn how you can participate in this proceeding, or if you have comments or questions, you may access the CPUC’s Public Advisor’s website at www.cpuc.ca.gov/puc and click on “Public Advisor” from the CPUC Information menu. You may also:



Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

(415) 703-2074 or 1-866-849-8390 (toll-free)
TTY (415) 703-5282 or 1-866-836-7825 (toll-free)

If you are writing or emailing the Public Advisor’s Office, please include the application number (A.13-12-012). All comments will be circulated to the Commissioners, the assigned ALJ and the CPUC staff.