October 2013 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Gas Pipeline Safety 
Natural gas safety: Call 811 before you dig
Always call 811 at least two working days before starting any project that involves digging to have underground utility lines located and marked for free.

Gas pipeline locations
PG&E operates natural gas distribution and transmission pipelines across California. Our distribution pipelines are located throughout neighborhoods and connect to homes and businesses.

Our transmission pipelines carry gas from one part of the state to another and connect to our distribution system. We offer a comprehensive online map showing our transmission pipelines at www.pge.com/pipelinelocations. You can view any location in our service area—your home, place of work or any other areas of interest—to see if transmission pipelines run nearby.

Also, the National Pipeline Mapping System, www.npms.phmsa.dot.gov, shows the location of all transmission pipelines in the United States, viewable by county, zip code or street address.

Spot the signs of trouble
PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E
at 1-800-743-5000.

But don’t rely on your nose alone. Other signs of a possible gas leak can include:
  • Dirt spraying into the air.
  • Continual bubbling in a pond or creek.
  • Dead or dying vegetation in an otherwise moist area.
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance.

In case of emergency
You can help prevent a natural gas pipeline fire. If you suspect a gas leak, leave the area immediately and move upwind, to a safe place. Then call 911 to notify local police and fire and contact PG&E
at 1-800-743-5000.

Warn others nearby to stay away from the area. Until you are a safe distance away, do not light a match or operate any device that might create a spark, including electric switches, doorbells, radios, televisions, cell phones and garage door openers.

Before you dig, know what’s below
Damage from excavation is a common cause of pipeline accidents. Even if you are planting a new bush or digging a fence post in your own yard, you must always call 811 Underground Service Alert (USA) at least two working days before you dig. USA is a free service that will notify underground utility operators in the area of your planned work. PG&E will then locate and mark our underground gas and electric facilities.

Always be aware of pipeline markers. Markers include an emergency number and indicate the need for extra care around a high-volume transmission line. These markers specify the approximate location, but not all pipelines follow a straight path between markers. If you or your contractor accidently digs into a gas pipeline, do not attempt to stop the flowing gas or extinguish any fire.

Leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.

Safety is PG&E’s highest responsibility
We monitor our gas pipeline operations 24 hours a day, 7 days a week, and we conduct regular inspections and surveys on pipelines.

Find out more about our comprehensive safety and monitoring program visit www.pge.com/safety.

To watch a video with tips for how to safely dig near underground pipelines visit Call Before You Dig.

For more information about gas pipeline safety, contact us at the numbers below:
For assistance in English please call 1-888-743-7431.
Para ayuda en español, por favor llame al 1-800-660-6789.
要用粵語/國語請求協助,請致電 1-800-893-9555.
Kung kailangang makipag-usap sa nakakasalita ng Tagalog, tumawag
sa 1-888-641-5019.
What you do before, during and after an earthquake can be life-saving.

Before:
Prepare an emergency plan, conduct drills and practice safety procedures.
Keep emergency supplies on hand and check stock often.

During:
If you are indoors, stay inside and take cover under a sturdy table or desk.
If you are outdoors, get into the open and watch for falling debris.

After:
Check that everyone is safe and investigate for damage.
If the power goes out, always use battery-operated flashlights, not candles.

For additional safety tips visit www.pge.com/earthquake.
The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the signs of trouble
PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location, up wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000.

But don’t rely on your nose alone. Other signs of a possible gas leak can include:
  • Dirt spraying into the air.
  • Continual bubbling in a pond or creek.
  • Dead or dying vegetation in an otherwise moist area.
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance.

For more gas safety information visit www.pge.com/safety.

For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177
     
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