May 2013 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

High temperatures can be life-threatening unless you take action to stay cool. During periods of unusually high heat, visit your local Cooling Center or other public buildings such as a theater, library, mall or museum.

Tips to stay cool and safe:

• Drink plenty of water, even when you are not thirsty

• Take a cool shower or bath

• Wear lightweight, loose, light-colored clothing

• Stay out of direct sunlight

• Avoid alcoholic or caffeinated beverages

• Check on loved ones, pets and neighbors

• Plan ahead—check your local weather forecast

To find a Cooling Center near you, please call your local city or county government, or call PG&E's toll-free cooling centers locator line: 1-877-474-3266.

For additional information, visit

If extreme heat could pose a health concern for anyone in your home during an outage, please contact PG&E for special programs for Temperature Sensitive Customers. To obtain a Temperature Sensitive Customer Application, visit or call 1-800-743-5000.
PG&E's natural gas distribution pipelines connect to customer-owned piping near the gas meter. Customer-owned piping includes any above ground or buried pipe from where the meter “tee” connects to pipe leading into a building or house, to a fence or wall enclosing gas-fired equipment, to an appliance, or from the house to a swimming pool heater, spa or other building (please see below).

PG&E does not own, maintain or inspect the gas lines beyond the meter. Customers* are responsible for maintaining any customer-owned piping on their property from the meter to the house or business.

Dot Gas Graphic

Customer-owned piping should be periodically inspected for leaks and if it’s metallic, for corrosion.

A licensed plumber or qualified contractor can locate, inspect and repair buried piping on your property. If corrosion or a dangerous condition is discovered, piping should be immediately repaired.

Damage from excavation is the most common cause of pipeline accidents. Always be sure to call Underground Service Alert (USA) at 811 at least two working days before you dig—even in your own yard—to have underground lines located and marked.

USA is a free service that will notify underground utility operators in the areas of your planned work. PG&E will then locate and mark our underground gas and electric facilities. Customer-owned pipelines are typically not located by calling 811. Contact a plumber or licensed contractor to have customer-owned pipelines located before digging. Respect the marks and dig with care using hand-digging methods.

If you have questions about gas pipeline safety, please call PG&E at

*“Customer” refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.



The new date for the Public Participation Hearing in your area is

June 10, 2013, 7:00 p.m.

At Location: Stockton City Council Chambers, 425 N. El Dorado Street Stockton, CA 95202

Pacific Gas and Electric Company (PG&E) is requesting in its 2014 General Rate Case (GRC), a total increase of $1.282 billion in annual revenue for gas and electric service, effective January 1, 2014.

PG&E’s proposal would increase the monthly electric bill for typical residential customers using 550 kilowatt hours per month by $4.61— or 5.2 percent—from $89.36 to $93.97. The monthly gas bill for typical residential gas customers using 37 therms per month would increase by $7.06 or—15.3 percent—from $46.13 to $53.18.

Information about this GRC is outlined in this notice. Also included is the Public Participation Hearing (PPH) schedule which identifies the dates, times, and locations of the hearings.


The California Public Utilities Commission (CPUC) will hold a series of PPHs in May and June 2013 at various locations throughout PG&E’s service area. At each location, customer service  representatives from PG&E and consumer affairs representatives from the CPUC will be present to assist with individual customer billing and service concerns. These hearings will be your opportunity to express your views. The PPHs will be facilitated by an Administrative Law Judge and oral comments will be accepted from the public. The CPUC will consider public comments and include them as part of the formal record in the GRC proceeding.

All locations are wheelchair accessible. If you need a language interpreter or need a device to help you better hear the proceedings, please contact the CPUC’s Public Advisor’s Office (PAO) at the address listed below at least five days in advance of the hearing date (contact information for the CPUC’s PAO below).


On November 15, 2012, PG&E filed its 2014 GRC application (A.12-11-009) with the CPUC. Every three years, PG&E is required to file a GRC in which the CPUC sets annual revenue levels. PG&E will use this revenue to generate electricity, to purchase gas and electricity and to distribute electricity and gas to PG&E’s customers. PG&E sent a notice of this application to all customers, beginning in December 2012.

During the first phase of the GRC (GRC Phase I), the CPUC will determine the total amount of money PG&E may collect in rates. In the second phase of the GRC (GRC Phase II), the CPUC will determine how the total amount of money will be allocated among different classes of customers and how customer rates will be designed (that is, how much it will cost customers to buy gas and electricity). The GRC Phase II application will be filed in April 2013. Once it is filed, PG&E will send out a summary of that application in a separate bill insert.

The proposed increase consists of the following:

• An increase in electric revenues of $796 million over the currently authorized level for 2014. The increase is made up of the costs of (1) delivering electricity to PG&E’s customers ($587 million); and (2) operating and maintaining PG&E’s power plants ($209 million). This increase does not include the cost of electricity procured for PG&E’s customers or the cost of fuel used in generating electricity by PG&E, which are recovered in a separate proceeding; and

• An increase in gas revenues of $486 million over the currently authorized level for 2014. The increase does not include gas procured for PG&E’s customers, which is recovered in a separate proceeding.

The CPUC’s PAO will be present at all meetings to provide assistance. If you would like more information on how to participate at these hearings, or if you would like to submit written comments about PG&E’s 2014 GRC Phase I application, please call or write the PAO at the address shown below. When writing, include the application number as a reference.

Public Advisor’s Office

California Public Utilities Commission

505 Van Ness Avenue, Room 2103

San Francisco, CA 94102

1-415-703-2074 or 1-866-849-8390 (toll free)

TTY 1-415-703-5282 or 1-866-836-7825 (toll free)


On April 18, 2013, Pacific Gas and Electric Company (PG&E) filed the application in the second phase of our 2014 General Rate Case (GRC Phase II) with the California Public Utilities Commission (CPUC). In this application, we are requesting approval from the CPUC to allocate our approved revenue—that is, the amount that the CPUC has authorized for PG&E to collect in rates to operate our utility business—across different customer classes and to design electric rates for these classes. We are proposing this in order to better align our rates with the costs of providing electric service to our customers, and to simplify rates to make them easier to understand. 

Will Rates Increase as a Result of this Application?
Approval of this application will decrease rates for some customers and increase rates for others. Our GRC Phase II application does not propose any increases in annual revenues, but rather seeks to distribute our approved revenue across different customer groups. The actual rate increases or decreases will depend on the CPUC’s final decision in this application, and will go into effect as early as mid-2014.

Rate and Bill Impacts for Bundled Customers
Most of our customers are bundled customers meaning that we provide electricity (generation), transmission and distribution service. The table below shows the proposed allocation of revenue (the total dollars collected through rates from our customers) and the percentage change, by customer group.

GRC ChartA

The table below shows the projected impact on monthly bills for bundled customers on the standard residential rate (E-1) who live in the climate zone labeled as Baseline Territory X. The projected impact for customers taking service on the California Alternate Rates for Energy (CARE) Program is also listed below.

GRC ChartB

Rate and Bill Impacts for DA/CCA Customers

Direct Access (DA) and Community Choice Aggregation (CCA) customers receive only transmission and distribution service from PG&E but purchase electricity (generation) from other suppliers. We charge DA/CCA customers the same distribution and Public Purpose Program (PPP) rates as we do bundled customers. The projected electric rate changes for DA/CCA customers by customer group are illustrated in the table below.

GRC ChartC

Departing Load (DL) customers do not receive generation, transmission or distribution from PG&E but will be affected by our application because they are required to pay the PPP rate. We charge DL customers the same PPP rate as we do bundled and DA/CCA customers. Total DL revenue will be reduced because of a reduction in PPP rates by about $2.6 million or 6.1 percent.


If you have questions regarding the GRC Phase II application or for more details, please contact PG&E at 1-800-743-5000. For TDD/TTY (speech-hearing impaired), call 1-800-652-4712.

If you would like a copy of the application and exhibits, please write to PG&E at the address below:
Pacific Gas and Electric Company
2014 General Rate Case Phase II Application
P.O. Box 7442
San Francisco, CA 94120

You can also view PG&E’s GRC Phase II application and exhibits online at Select “GRC 2014 Ph II” from the Cases drop-down menu.

A copy of PG&E’s 2014 GRC Phase II application and exhibits is also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. A copy of the application (without exhibits) is available on the CPUC’s website at


The CPUC’s Division of Ratepayer Advocates (DRA) will review this application. The DRA is an independent arm of the CPUC, created by the Legislature, to represent the interests of utility customers throughout the state and obtain the lowest possible rate for service consistent with safe and reliable service levels. DRA has a multi-disciplinary staff with expertise in economics, finance, accounting, engineering and rate design. The DRA’s views do not necessarily reflect those of the CPUC. Other parties of record, such as those representing various customer groups, will also participate.

Evidentiary Hearings

The CPUC will schedule Evidentiary Hearings (EHs) for the GRC Phase II, where parties of record present their proposals in testimony and are subject to cross-examination before the Administrative Law Judge (ALJ). These hearings are open to the public, but only those who are formal parties of record can present evidence or cross-examine witnesses during EHs. Members of the public may attend, but are not allowed to participate in the hearings, Public Participation hearings are already being held in Phase I of PG&E’s GRC (A.12-11-009). Notification of those public participation hearings was already sent to you either by a separate mailing or included as a bill insert in your monthly bill. Customers may also submit written comments to the CPUC at the address listed on the back. All such correspondence to the CPUC should reference PG&E’s 2014 GRC Phase II Application (A.13-04-012).

After considering all proposals and evidence presented during the hearing process, the ALJ will issue a draft decision. When the CPUC acts on the application, it may adopt all or part of PG&E’s request, amend or modify it, or deny the application. The CPUC’s final decision may be different from the ALJ’s draft decision.

Public Advisor’s Office
505 Van Ness Avenue
Room 2103
San Francisco, CA 94102
1-415-703-2074 or 1-866-849-8390 (toll free)
TTY 1-415-703-5282 or 1-866-836-7825 (toll free)
Email to

If you are writing a letter to the Public Advisor’s Office, please include the number of the application (A.13-04-012) to which you are referring. All comments will be circulated to the Commissioners, the assigned ALJ and the CPUC’s Energy Division Staff.