November 2014 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.


Visit and bookmark PG&E's Outage Center:

  • View and report outages.
  • Find out when power will be restored.
  • Sign up for email or text alerts when your power is restored.

You could save 30%* or more with the CARE Program
Available for income-qualified households

California Alternate Rates for Energy (CARE)
The CARE Program offers a monthly discount on PG&E bills for qualifying households and housing facilities.

Review the CARE Income Guidelines to see if you qualify.

Family Electric Rate Assistance (FERA)
If you do not qualify for the CARE Program, your household may still qualify for the FERA Program, which offers a monthly discount on electric bills for households of three of more people with a slightly higher income than required for CARE.

Check out the FERA Income Guidelines to see if you qualify.

*30% or more savings for gas and electric customers; 20% or more savings for gas only customers.

PG&E delivers some of the nation's cleanest electric power. More than half of the electricity we provide to our customers comes from sources that are renewable and/or emit no greenhouse gases. In fact, PG&E's electricity creates only one-third as many greenhouse gas emissions per kilowatt-hour compared to the industry average.

2013 Power Mix

We are aggressively adding more renewable energy to our power mix under California's renewable portfolio standard and are well on our way toward 33 percent renewables by the end of 2020. We are investing in a range of clean energy resources, such as solar, wind, geothermal, biomass and small hydro, and are also investing in state-of-the-art, cleaner sources of fossil fuel-based power to meet demand.

Actual 2013 electric resources for Pacific Gas and Electric Company (PG&E), as reported to the California Energy Commission.
2013 Power Mix
1 A significant amount of the energy generated by PG&E comes from clean, large hydroelectric power stations, which under California law, do not qualify as an eligible renewable resource.

PG&E is responsible for maintaining the system that delivers natural gas to your gas meter. Customers* are responsible for the maintenance of customer-owned piping on their property from the meter to their house or business. Customer-buried piping (or customer-owned gas lines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas-fired equipment/appliance, or from the house to a swimming pool heater, spa or other building. (Please see below.)

Dot Gas

Typically, PG&E does not own, maintain or inspect customer-owned gas lines beyond the meter. We have included some safety and recommended maintenance information for you on the reverse side.

Safety Maintenance and Inspections
Maintenance is important to prevent pipeline corrosion and leakage. You should periodically inspect your customer-owned gas lines for leaks and, if lines are metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or another unsafe condition is discovered.

Prevent Damage with Safe Digging Practices
Pipeline accidents and damage occur most often from digging. Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.

Underground Service Alert is a free service in which local utility companies mark the approximate locations of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities.

However, digging still poses a threat to customer- owned gas lines since they can not be located by calling 811. A plumber or licensed contractor can help you locate customer-owned gas lines. Be sure to maintain records of their location for future work.

If you have questions, call our Gas Safety Help Line at 1-888-743-7431.
Learn more about natural gas pipeline safety.

*“Customer” refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.

  • Call Before You Dig
  • PG&E's SmartMeter Program
  • Benchmark Your Building