Moving to a New PG&E Served Location

Log into My Energy, or if not already a My Energy user, sign up here. You can schedule a transfer date within the next 30 days. In most cases, you will receive a confirmation (via email?) immediately and no further action will be required on your part.

Or fill out a form requesting transfer of your PG&E service here. The form will take two business days to process. If necessary, PG&E will follow up with you via email or phone.

Stopping Your PG&E Service

Stopping your PG&E service is easy – just log into My Energy and specify your Stop date. If you are not already a My Energy user,  sign up for here.

Or fill out a form requesting that your PG&E service be stopped. The form will take two business days to process. If necessary, PG&E will follow up with you via email or phone.

Adding Another Home to Your PG&E Account

If you will be adding a second home, or assuming responsibility for another residence, you can add the charges to your existing PG&E Account by logging into My Energy. If yhou are not already a My Energy user, sign up here.

You can also fill out a form to add the new residence to your Account. The form will take two business days to process. If necessary, PG&E will follow up with you via email or phone.

New PG&E Customer

Are you new to PG&E? Call us at 1-800-PGE-5000 to get your services started. For your convenience, PG&E offers four-hour appointment windows for services that require a customer to be present.*[what is the asterisk for?] If you have special scheduling needs, please let us know when you call for service. Be sure to notify us when you have moved out of your other residence.

Ask your PG&E representative about Allconnect when you call. Allconnect will help you start your TV, phone, and internet services with just one call: fast, convenient, and free. Or visit Allconnect now.

If you need to speak directly to a PG&E representative about starting, stopping, or transferring your PG&E service, call us at 1-800-PGE-5000.

 

Restore Service

PG&E wants to work with you to always make sure you're receiving the energy service you requested. However, if service is terminated, PG&E may require payment of all charges prior to restoring service. This could include:

  • Past-due balances, current billing and a credit deposit, if required
  • Reconnection charge, field collection charge and/or return-to-maker charge
  • Unusual costs during the termination or restoration of service, such as damage to PG&E facilities
  • Unpaid closing bills from other accounts solely or jointly in the customer's name

If you have an individually-metered unit that is not currently occupied by a tenant and wish to commence "interim" gas and/or electric service for that unit, view the Interim Service Agreement. Print it out and mail it back to us at the return address printed on the agreement.

Forms are available for property managers and owners to take certain actions on behalf of other account holders, without jeopardizing the confidential nature of the account holder's information. Visit our Brochures and Forms page for more information.

Let us know when you expect to build so that we can have service ready when you need it. In addition, PG&E has plenty of ideas on how to build energy efficiency right into your home, including insulation, weather stripping, caulking and more.

When landscaping, be sure to keep gas and electric meters accessible for meter reading. And whether landscaping or building, never dig on your property without first knowing what's underground. You can cause property damage, interrupted service and possible personal injury if you dig into underground gas, water, electricity, sewage or communications lines. To find out what's under the area where you want to dig, call Underground Service Alert at 1-800-227-2600. In Santa Barbara and San Bernardino counties, call 1-800-422-4133.

PG&E wants to work with you to always make sure you're receiving the energy service you requested. However, if service is terminated, PG&E may require payment of all charges prior to restoring service. This could include:

  • Past-due balances, current billing and a credit deposit, if required
  • Reconnection charge, field collection charge and/or return-to-maker charge
  • Unusual costs during the termination or restoration of service, such as damage to PG&E facilities
  • Unpaid closing bills from other accounts solely or jointly in the customer's name
  •  

    Need Additional Home Service?

    • One Call. More Service.
      SimpleConnections™.

      When you call PG&E and have finished setting up your gas and electric service, we can transfer you to Allconnect to start TV, phone and internet. All with just one call. SimpleConnections™, provided by Allconnect, is fast, convenient and free.

      Get started today by calling 1-800-PGE-5000 or visit Allconnect.

      Allconnect
       
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