SmartMeter™ Opt-Out Program

We support individual choice for residential customers when it comes to meter selection at their home.

About your choices

PG&E's residential customers may choose between a SmartMeter™ and an analog meter.

PG&E Meter Comparison

PLEASE NOTE: Customers that choose an analog meter will be charged a monthly fee which will be discontinued after 36 consecutive months.
1 Income-qualified customers pay $10 setup charge if an analog meter is selected.
2 Income-qualified customers pay $5 monthly charge if an analog meter is selected.

Learn more about SmartMeter™ benefits »

How to opt out

For your convenience there are multiple ways to opt out of SmartMeter™.
  • Opt out online using our SmartMeter™ Opt-Out Form.
  • You may also submit your opt-out request by visiting your local PG&E office (PDF, 40 KB).
  • Or opt out by phone. Call our dedicated 24-hour SmartMeter™ line at 1-866-743-0263. We're available 24 hours a day, 7 days a week to assist you.

Choosing an analog meter

If you choose the analog meter option, the charges set by the California Public Utilities Commission (CPUC) will be added to your energy statement:
  • An initial $75 setup charge, as well as a $10 monthly charge for your first 36 months in the program.
  • Income-qualified customers pay an initial $10 setup charge, as well as a $5 monthly charge.
  • After you have been charged the monthly fee for 36 consecutive months, the charge will automatically be discontinued.

Upgrading to a SmartMeter™

Please fill out the SmartMeter™ Upgrade Form.

For More Information

  • For information on SmartMeter™, SmartRate™, Energy Alerts and more, call us at 1-866-743-0263.

SmartMeter™ Opt-Out Form

CPUC Rules on SmartMeter™ Opt-Out Charges

  • In December 2014, the California Public Utilities Commission (CPUC) issued a decision that affects the monthly fees and frequency of meter reading for opt out customers.

    • Monthly Charge—After 36 consecutive monthly charges, residential customers will no longer be charged.
    • Meter Reading—Customers enrolled in the Opt-Out Program will have meters read every other month, starting later in 2015.

    View the final CPUC decision.

    For a copy of PG&E's tariff and rate changes related to this CPUC decision please visit

Frequently Asked Questions