SmartMeter™ Opt-Out Program

We support individual choice for residential customers when it comes to the meter at their home.

About Your Choices

PG&E's residential customers may choose between a SmartMeter™ and an analog meter.

¹ Income-qualified customers pay $10 setup charge for meter reading
² Income-qualified customers pay $5 monthly charge for meter-reading

Please note that SmartMeter™-enabled benefits will be discontinued if you switch to an analog meter.

Learn more about SmartMeter™ benefits >>

How to opt-out

For your convenience there are multiple ways to opt-out of SmartMeter™.

You may opt-out online using our SmartMeter™ Opt-Out Form.

You may also submit your opt-out request by visiting your local PG&E office (PDF, 40 KB).

You may also opt-out by phone. Call our dedicated 24-hour SmartMeter™ line at 1-866-743-0263. We're available 24 hours a day, 7 days a week to assist you.

Want to choose an analog mechanical meter?

If you choose the analog mechanical meter option, the charges set by the California Public Utilities Commission (CPUC) will be added to your energy statement:

An initial $75 setup charge, as well as a $10 monthly charge
Income-qualified customers pay an initial $10 setup charge, as well as a $5 monthly charge

Decided to upgrade to a SmartMeter^TM?

Please fill out the SmartMeter™ Upgrade Form.

For More Information

For information on SmartMeter™, the SmartRate™ program, Energy Alerts and more, call us at 1-866-743-0263.

SmartMeter^TM Opt-Out Form

You may opt-out using our online Web form.

SmartMeter™ Opt-Out form

Notification of Public Participation Hearing

The California Public Utilities Commission is holding meetings throughout PG&E’s service area to accept public comment on PG&E's application of proposed modifications to its SmartMeter™ Program for residential customers (A.11-03-014).

Bakersfield
December 13, 2012, 6 p.m.
Bakersfield City Hall
Council Chambers
1501 Truxtun Avenue
Bakersfield, CA 93301

Santa Barbara
December 14, 2012, 3 p.m.
County Administration Building
Board Hearing Room, 4th Floor
105 East Anapamu Street
Santa Barbara, CA 93101

Los Angeles
December 17, 2012, 6 p.m.
Junipero Serra State Office Building
Carmel Room: Auditorium, 1st Floor
320 West 4th Street
Los Angeles, CA 90013

San Clemente
December 18, 2012, 6 p.m.
San Clemente Community Center
Ole Hanson Fireside Room
100 N. Calle Seville
San Clemente, CA 92672

Santa Rosa
December 20, 2012, 2 p.m.
Steel Lane Community Center
Dohn Room
415 Steele Lane
Santa Rosa, CA 95403