SmartMeter™ Opt-Out Program

We support individual choice for residential customers when it comes to the meter at their home.

About Your Choices

PG&E's residential customers may choose between a SmartMeter™ and an analog meter.

PGE's Meters Compared

1 Income-qualified customers pay $10 setup charge for meter reading
2 Income-qualified customers pay $5 monthly charge for meter-reading

Please note that SmartMeter™-enabled benefits will be discontinued if you switch to an analog meter.

Learn more about SmartMeter™ benefits >>

How to opt-out

For your convenience there are multiple ways to opt-out of SmartMeter™.

You may opt-out online using our SmartMeter™ Opt-Out Form.

You may also submit your opt-out request by visiting your local PG&E office (PDF, 40 KB).

You may also opt-out by phone. Call our dedicated 24-hour SmartMeter™ line at 1-866-743-0263. We're available 24 hours a day, 7 days a week to assist you.

Want to choose an analog mechanical meter?

If you choose the analog mechanical meter option, the charges set by the California Public Utilities Commission (CPUC) will be added to your energy statement:

  • An initial $75 setup charge, as well as a $10 monthly charge
  • Income-qualified customers pay an initial $10 setup charge, as well as a $5 monthly charge

Decided to upgrade to a SmartMeterTM?

Please fill out the SmartMeter™ Upgrade Form.

For More Information

  • For information on SmartMeter™, the SmartRate™ program, Energy Alerts and more, call us at 1-866-743-0263.

SmartMeterTM Opt-Out Form

Notification of Public Participation Hearing

  • The California Public Utilities Commission is holding meetings throughout PG&E’s service area to accept public comment on PG&E's application of proposed modifications to its SmartMeter™ Program for residential customers (A.11-03-014).

    December 13, 2012, 6 p.m.
    Bakersfield City Hall
    Council Chambers
    1501 Truxtun Avenue
    Bakersfield, CA 93301

    Santa Barbara
    December 14, 2012, 3 p.m.
    County Administration Building
    Board Hearing Room, 4th Floor
    105 East Anapamu Street
    Santa Barbara, CA 93101

    Los Angeles
    December 17, 2012, 6 p.m.
    Junipero Serra State Office Building
    Carmel Room: Auditorium, 1st Floor
    320 West 4th Street
    Los Angeles, CA 90013

    San Clemente
    December 18, 2012, 6 p.m.
    San Clemente Community Center
    Ole Hanson Fireside Room
    100 N. Calle Seville
    San Clemente, CA 92672

    Santa Rosa
    December 20, 2012, 2 p.m.
    Steel Lane Community Center
    Dohn Room
    415 Steele Lane
    Santa Rosa, CA 95403

SmartMeterTM Customer Stories

  • SmartMeter Customer Stories

    Watch how these PG&E customers are using SmartMeter™ technology to save more energy.

    Hear their Stories

Frequently Asked Questions

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