If your phone is equipped with a Telecommunications Device for the Deaf (TDD) or a special teletypewriter (TTY), you can reach PG&E by calling 1-800-652-4712 (toll free). Printed answers displayed on your machine will respond to your questions about energy efficiency, customer programs, bills or service problems.
For telecommunications assistance for hearing- or speech-impaired customers who use TDD and TTY communications systems, call 1-800-652-4712 Monday through Friday.
If you or someone you know is blind or visually impaired, contact PG&E about installing "Braille points." These special reference marks may be attached to dials on appliances such as ovens, thermostats and other household controls. To schedule an appointment, call 1-800-743-5000.
Blind and visually-impaired customers can request their PG&E monthly energy bills in Braille. PG&E's Braille bill provides information about energy usage, billing date and payment amount. There's also information comparing the current month's usage to the previous month.
The Braille bill is designed as a supplement to the actual print bill and will arrive about a week later. Late notices as well as other legally-mandated announcements will not be part of the Braille package. To sign up for the Braille Bill program, call PG&E's customer service line at 1-800-743-5000.
General information regarding PG&E services is available 24 hours a day in English, Chinese, Spanish and Vietnamese. When calling the following numbers, please ask for translation services:
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