REACH Criteria and Guidelines

  • Customer must have a residential account with PG&E in the name of an adult living in the household
  • Customer must demonstrate an uncontrollable or unplanned change in their ability to pay their PG&E bill
  • Customer must not live in subsidized housing (Exceptions: Seniors, permanently disabled or terminally ill)
  • Customer must not have received REACH assistance within the past 18months
  • Customer income must not exceed the REACH income guidelines, which are currently 200% percent above the federal poverty guidelines
Number of Persons in HouseholdTotal Combined Annual Income
7 $71,220
8 $79,260
Each Additional Person $8,040

***All guidelines are established by The Salvation Army and approved by PG&E***

  • Home Energy Checkup
  • Diversity and Inclusion
  • Next Century Of Energy