Let the Vega family tell you how they manage their energy costs by enrolling in the CARE Program
PG&E can help you, through the many programs it offers, to save money, obtain financial assistance when you are experiencing a hardship, and save energy. We know that these are challenging economic times and that you or a loved one may be experiencing an unplanned hardship. We take pride in being a part of the communities we serve, and we are dedicated to understanding our customers’ needs – both big and small. We offer a number of programs that can help you save money, obtain financial assistance and save energy. We encourage you to share these resources with relatives, friends, or neighbors. Together, we can find solutions.
You may be eligible to enroll in a one-time payment assistance program to help you get through your current financial hardship.
Relief for Energy Assistance through Community Help (REACH)
REACH is a one-time energy-assistance program sponsored by PG&E and administered by The Salvation Army from 170 offices in northern and central California. REACH helps income qualified customers who have experienced an uncontrollable or unforeseen hardship that are unable to pay for their energy needs. Eligible customers may receive an energy credit up to $200, credit amount based on the past due amount of the bill. REACH assistance may be available once within an 18 month period, but exceptions can be made for seniors, the physically challenged or the terminally ill.
Click here for more information.
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded assistance program overseen by the California Department of Community Services and Development (CSD) and administered by 48 Action Agencies throughout California. LIHEAP offers two types of assistance.
We partner with organizations that work in your community. Priority will be given to families who meet the following criteria:
To learn more, dial 211 for LIHEAP income guidelines and a list of participating agencies or visit CSD.
Help even out the highs and lows of your monthly bills.
Using BPP, your bills will be more equal throughout the year instead of spiking when it’s really hot or cold outside. It’s predictable and easier on your budget.
Learn More here
If you’re having trouble paying your PG&E bill, we will work with you to set up flexible and convenient payment arrangements that can help you avoid service disconnection.
To request a payment arrangement today, simply login to My Energy or call our service representatives at 1-800-PGE-5000.
PG&E is dedicated to assisting customers through numerous programs and community outreach projects.
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Service Shut off for Non-Pay
Learn more about the many steps we take to work with our customers and our "outreach process before disconnect".
If your life or health would be at risk from a shut off of service, see our Vulnerable Customer Program
Third Party Notification
For a friend or relative who could overlook paying his or her PG&E bill because of illness, financial hardship or other issues.
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A national program that connects families to programs and services that can help them get ahead.
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