STORMS MESSAGE: If you are a residential customer and have gone without power for at least 48 hours due to severe storm conditions, you may qualify for a payment under PG&E’s Safety Net Program. This program provides for the automatic payment of $25-$100, which is paid about 60 days following the storm outage. In some cases, processing may take 90-120 days (heavy storm season).
While our crews and emergency response teams at PG&E do everything they can to keep the lights on, there are rare occasions when Mother Nature impacts our ability to keep power flowing to every one of our customers.
We understand how inconvenient it is for customers who go without power for 48 hours or longer due to severe events, such as a storm. That is why PG&E created the following:
Of course, PG&E is working to minimize the potential for outage problems in the future. While we cannot guarantee that Mother Nature will never behave badly, we can tell you, day and night, over 18,000 men and women are focused on providing our customers with responsive service at fair prices. We are constantly working to improve and strengthen our electric system and find ways to safeguard against future outages.