Report a Problem

For 24-hour PG&E emergency service or to report a power outage, please call 1-800-PGE-5000.

You can also report a problem using My Energy.

New to My Energy?

Call 1-800-PGE-5002 to get the latest power outage updates.

Other Languages

General information regarding PG&E services is available 24 hours a day in English, Chinese, Spanish and Vietnamese. When calling the following numbers, please ask for translation services:

Spanish: 1-800-660-6789
Chinese: 1-800-893-9555
Vietnamese: 1-800-298-8438

Speech/Hearing-Impaired

If your phone is equipped with a Telecommunications Device for the Deaf (TDD) or a special teletypewriter (TTY), you can reach PG&E by calling 1-800-652-4712 (toll free). Printed answers displayed on your machine will respond to your questions about service problems, energy efficiency, customer programs or bills.

Report a Streetlight Outage/Problem

PG&E owns and maintains about a third of the nearly 670,000 street lights in our service territory. Plus, we maintain approximately 36,000 lights owned by cities, counties, the state and various agencies.

Report street light outage.

Please have your PG&E account number and phone number associated with your account available.