If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and then call 9-1-1 and PG&E at 1-800-743-5000.
Customer Service: 1-800-743-5000
Electric Outage Information: 1-800-743-5002
Natural Gas System Information: 1-888-743-7431
Locate a Neighborhood Payment Center: 1-888-743-0011
Not a residential customer? Use the business customer form.
Residential Customer Service Center 24-hours/7-days a week
Building and Renovation Service Center 7 a.m.-7:30 p.m. M-F; 8 a.m.-4:30 p.m. Sat; Closed Sun