Contact Us – Residential Customer
If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and then call 9-1-1 and PG&E at 1-800-743-5000.
Customer Service: 1-800-743-5000
Electric Outage Information: 1-800-743-5002
Natural Gas System Information: 1-888-743-7431
Locate a Neighborhood Payment Center: 1-888-743-0011
Not a residential customer? Use the business customer form.
• Residential Customer Service Center 1-800-PGE-5000 or 1-800-743-5000
• Building and Renovation Service Center 1-877-PGE-SRVC or 1-877-743-7782
• Solar Customer Service Center 1-877-743-4112
• Power Outage Information 1-800-743-5002
• Report a Hazardous Situation 911 or 1-800-743-5000
• Spanish 1-800- 660-6789
• Chinese 1-800-893-9555
• Vietnamese 1-800-298-8438
• TDD/TTY (Speech/Hearing-Impaired) 1-800-652-4712
• Charitable Contributions 415-973-4951
• Diablo Canyon Power Plant 1-805-546-5292
• Shareholder Information 1-800-719-9056
• Smarter Energy Line 1-800-933-9555
• Supplier Diversity 415-973-8800
• Underground Service Alerts 811
• Wake-Up Call for Customers with Outages 1-800-743-5002
• Building and Renovation Service Center 1-877-PGE-SRVC or 1-877-743-7782
• Solar Customer Service Center 1-877-743-4112
• Power Outage Information 1-800-743-5002
• Report a Hazardous Situation 911 or 1-800-743-5000
• Spanish 1-800- 660-6789
• Chinese 1-800-893-9555
• Vietnamese 1-800-298-8438
• TDD/TTY (Speech/Hearing-Impaired) 1-800-652-4712
• Charitable Contributions 415-973-4951
• Diablo Canyon Power Plant 1-805-546-5292
• Shareholder Information 1-800-719-9056
• Smarter Energy Line 1-800-933-9555
• Supplier Diversity 415-973-8800
• Underground Service Alerts 811
• Wake-Up Call for Customers with Outages 1-800-743-5002
Hours of Operation
Residential Customer Service Center 24-hours/7-days a week
Building and Renovation Service Center 7 a.m.-7:30 p.m. M-F; 8 a.m.-4:30 p.m. Sat; Closed Sun
You may find the information you are looking for on the following pages
• Spanish Site
• Chinese Site
• Vietnamese Site
• TDD/TTY (Speech/Hearing-Impaired)
• Building and Renovation Services
• Charitable Contributions
• Diablo Canyon Power Plant
• Shareholder Information
• Smarter Energy Line
• Supplier Diversity
• Underground Service Alerts
• Spanish Site
• Chinese Site
• Vietnamese Site
• TDD/TTY (Speech/Hearing-Impaired)
• Building and Renovation Services
• Charitable Contributions
• Diablo Canyon Power Plant
• Shareholder Information
• Smarter Energy Line
• Supplier Diversity
• Underground Service Alerts
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