Individuals and companies are posing as PG&E employees or contractors to gain access to your account information or entry into your home. Here are ways to protect your home or business.
- You should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
- If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E's presence in the community.
- If you have an appointment with PG&E, you will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E service representative prior to a scheduled visit.
- If you have concerns about the legitimacy of a call you have received about a past due bill, a service request or a request for personal information, call PG&E immediately at 1-800-743-5000.
- PG&E's Credit Department will never ask for personal information, a credit card number or a gift card number over the phone. If you have received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.