Using Customer Connections Online

Video Tutorials

PG&E wants to make your building and renovation projects as easy as possible. To help you in the application process, we've created a series of 'How To' videos to introduce you to Customer Connections Online (CCO) – PG&E's Application for Service system.

These videos will guide you through the various features and functions available through CCO, and show you how simple it is to submit your application online:

Take a Tour Click here to see video
Take a tour of key features including navigation, enhanced help and application submission basics. This video is great for both new and existing customers.

Additional Features Click here to see video
Want to easily manage your applications, contacts, and profile? Or submit real-time feedback to PG&E. This video shows you how using CCO.

More on Applications and Contacts Click here to see video
Learn how to manage multiple applications and contacts. This video is best for customers who are managing more than one application and multiple contacts.

Uploading Documents Click here to see video
You'll need to provide supporting documentation for your project, like plans, permits, and approvals. This video shows you how to submit everything needed to keep your project moving.

Prefer to print a step-by-step document to get you started?
Click here for a Guide to Using CCO.


Customer Connections Online

Note: To access your PG&E utility account or pay your bill, please visit My Account.

Apply online to connect or make changes to gas and electric services.

New? Register here or view a video to learn more about Customer Connections Online

Want to Know More?