As a Net Energy Metering (NEM) customer, you receive two statements each month—your PG&E bill and your NEM statement. After 12 billing months, PG&E will send you an annual "True-up" statement to reconcile your credits and charges for the billing cycle.
As a solar or renewable energy customer, you still will receive a PG&E bill every month. However, the amount due is only a monthly minimum electric charge, plus any additional gas or non-energy charges.
In a separate envelope you will receive your NEM statement. It provides details of your electricity usage and a snapshot of your current and year-to-date charges and credits.
As a PG&E solar and renewable energy customer, you are enrolled in the NEM program to monitor both your property’s energy production and consumption. PG&E installs a specially programmed net meter to measure the net energy—the difference between the energy produced by your renewable generating system and the amount of electricity supplied by PG&E. Your meter is read monthly, and the net energy usage during each billing period appears as either a credit or a charge on your NEM statement. These credits and charges are carried forward month to month for 12 billing cycles. The final amount is reconciled on your annual True-up statement.
As a Net Energy Metering customer, you will receive your annual True-up statement at the end of the 12th month of your billing cycle. The True-up statement reconciles all the cumulative energy charges, credits and compensation for the entire 12-month billing cycle. If you have a balance due after all charges and credits are reconciled, that amount will appear on the last PG&E bill of your 12 month billing cycle.
You are entitled to compensation for the surplus energy—energy your system produced but did not use—over the 12-month billing cycle. The rate is set by California Public Utilities Commission at approximately $0.03 to $0.04 per kilowatt-hour (kWh). As a NEM customer, you do not need to take any action to receive compensation. PG&E will determine your eligibility automatically at the end of each True-up billing cycle and calculate any amount owed to you. Learn more about Net Surplus Compensation.
The rate at which a charge or credit is calculated is based on your electric rate schedule. When you become a NEM customer, you can choose to remain on your existing rate schedule or request an interconnection agreement with a different metered rate schedule. Your contractor should help you understand the different rate schedules for which you qualify.
If you selected a time-of-use or seasonal electric rate schedule, your account may show a credit even when your system has not generated a net energy surplus. This is because the rate per kWh is higher during certain times of the day and/or certain times of the year. If your system generates more energy than your property consumes during these peak periods, the rates at which you are credited are higher than the rates you may be charged for consuming energy during non-peak periods.
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