Rebates FAQ

Pacific Gas and Electric Company provide energy efficiency programs to business customers to help offset the cost of facility upgrades. Below are common questions and corresponding answers to provide clarity on the rebate and incentive programs.
  • Rebates and Incentives both offer cash back for completing a qualified energy efficiency project. The key differences between these options are: the types of projects that qualify, the process for applying and the dollar amount of the payment you can receive.
  • Rebates are payments you receive after you’ve upgraded to new, energy-saving equipment. Qualifying products can be found in our catalogs. Applying for a rebate is self-service: you can apply either online via eRebates or with a paper application. After you’ve installed the equipment. It’s a fast and easy way to get cash back for your business.
  • Customized Incentives are for pre-approved projects that retrofit or install new energy efficient equipment to save energy. These projects are typically much larger in scope than those that qualify for a rebate. Incentive amounts are calculated by the amount of energy the project saves. You’ll need to pre-qualify with us before you begin removal and installation of equipment. PG&E will pre-inspect your existing equipment and determine the potential energy savings as compared to the proposed more efficient equipment or system. The more you save, the more you earn — up to 50 percent of your project cost, or 100 percent of the allowable incentive amount. To schedule an assessment please contact your Account Representative or call us at 1-800-468-4743. To learn more visit the Customized Incentives page.
  • Rebates Effective Dates: The current Business Energy Efficiency rebate program will run from January 1, 2013 – December 31, 2014. Funding for these programs are limited and available on a first-come, first-served basis until allocated funds are exhausted or the program ends, whichever comes first. This program may be modified or terminated without prior notice, and additional terms and conditions apply.
  • Eligibility: Installation address must have a commercial gas or electric account with PG&E. If the rebate is for an electric product, you must have an electric account and gas equipment rebates require a gas account.
  • Incentives Effective Dates: Customized Incentive program will run from January 1, 2013 – December 31, 2014. Funding for these programs are limited and available on a first-come, first-served basis until allocated funds are exhausted or the program ends, whichever comes first. This program may be modified or terminated without prior notice, and additional terms and conditions apply.
  • Incentive Eligibility:
    • Installation address must have a commercial gas or electric account with PG&E.
    • You must submit a project application.
    • PG&E must inspect and approve the project prior to the removal of the existing equipment/systems and the installation of new equipment/systems.
    • PG&E finalizes the incentive amounts after completing a technical review of the project for program eligibility and compliance.
    • The actual incentive amount may vary from the submitted amount.
  • Before you begin, ensure the product you’re planning to purchase and install qualifies for a rebate. The rebate catalogs will provide a list of the equipment we offer rebates on and links to the product qualifying websites.
  • There are two ways to apply for a rebate after you’ve installed the equipment – online via eRebates or with a paper application.
    • eRebates is our online rebate application system that’s linked to your PG&E Account – through My Energy.
    • Paper Application – download the form and you’ll find detailed instructions on page two. You’ll need to have the rebate catalog for your products handy to fill in information on page five (rebate code, unit and value are located in the catalogs).
Rebate checks are mailed within six to eight weeks after we receive your paper application or eRebates Confirmation Page and all proofs of purchase. If your application is incomplete or selected for verification, processing time could take longer. Rebate applications are processed on a first-come, first-served basis or until rebate incentive funds are depleted. To check the status of your rebate online, sign up for a “My Energy” account at www.pge.com/myenergy.
To check the status of your rebate application, sign up for a My Energy account at www.pge.com/myenergy. You’ll find your status on the eRebates home page in My Energy, click link 'Check Rebate Application Status.'
You will receive a letter explaining the nature of the missing information and/or documentation with further instructions. You’ll have an opportunity to resubmit.
Each product we rebate has a unique potential energy saving value. To get an idea of the type of savings you could expect, use the rebate Money Back Tool to find a products rebate value, potential annual savings and estimated payback timing.
PG&E will allow updates from T12 lighting fixtures, but the updates must be an improvement over an industry standard T8 fixture. Customers can take advantage of rebates for High Performance Linear Fluorescent Fixtures and Retrofit Kits to make these upgrades. Please visit our lighting rebate catalog for more information.
  • There are representatives available to assist you, please call the Business Customer Service Center 1-800-468-4743 or 1-877-311-FARM (3276) for agricultural customers.
    • Business Customer Service Center Hours:
      • 7 a.m.-7:30 p.m. M-F; 7 a.m.-4:30 p.m. Sat; Closed Sun
    • Agricultural Customer Service Center Hours:
      • 7 a.m.-7 p.m. M-F; 7 a.m.-3:30 p.m. Sat; Closed Sun


  • Diversity and Inclusion
  • Federal government agencies incentives
  • Next Century Of Energy
 
twitterfacebookyoutubeCurrents