eRebates—Frequently Asked Questions

Enrollment

We need your account information in order to validate your service and process your eRebates application. We keep all of your information confidential.
Either the phone number or last four digits of the Social Security Number (SSN) you entered does not match the information you submitted when you set up your account. This information must be updated before enrolling the account. Please go to the My Energy page to access your account information.
If you did not print the eRebates Confirmation Page at the end of the online process, unfortunately, you can't go back and print it again. As an alternative, you can:

Go to the eRebates start page, and click on 'Check Rebate Application Status.' Please print, and submit the Rebate Status page as your application and submit all proofs of purchase.

If you are unable to print the Rebate Status page, send us a signed and dated letter. Please include the Rebate Application Number available on the Rebate Status page; your name and installation address (the location where the product is installed).

Mail or Fax to:

PG&E Business Rebates
Integrated Processing Center (IPC)
P.O. Box 7265
San Francisco, CA 94120-7265

Fax: 415-973-3250
We request you submit and we receive all supporting documentation within 15 calendar days from the time you submit an application online via eRebates.
You will receive a letter explaining the nature of the missing information and/or documentation with further instructions.

Eligibility

To ensure the product you’ve purchased qualifies for a rebate, check the rebate catalogs which contain a list of the equipment we offer rebates on and links to the product qualifying websites.
Yes, you can use eRebates without signing up for e-Bills paperless billing; however, you must sign up for My Energy.
Yes. You can submit rebate applications for multiple accounts, provided this does not violate individual program policies and procedures. The default account you view in eRebates will be the first account you enrolled. You may select an additional account from the My Energy page. The system will automatically retrieve information for the selected account. Once an account is selected it will remain active for the rest of the session as the primary account.
If you choose to purchase a product that qualifies, but is not listed by ARI, make sure your licensed contractor provides you with a manufacturer's 'cut sheet' or specification document. This information must be submitted along with the proof of purchase documentation to PG&E for verification of product qualification.
Contact us by phone:
For inquiries about business rebates, call the PG&E Business Customer Service Center at 1-800-468-4743, Monday - Friday, 7 a.m. - 7:30 p.m or Saturday, 8 a.m to 4:30 p.m. (excluding holidays).

Receiving Your eRebate

Rebate checks are mailed within six to eight weeks after we receive your eRebates Confirmation Page and all proofs of purchase. If your eRebates Application is incomplete or selected for verification, processing time could take longer. Rebate applications are processed on a first-come, first-served basis or until rebate incentive funds are depleted.
On the eRebates home page in My Energy, click link 'Check Rebate Application Status'.
You can change your eRebates payment address on the 'Payee Information' section in Step 1 or in Step 4.
This might occur if the product rebate amount changes, funds are depleted, you are applying for an incorrect rebate amount or the product no longer qualifies for a rebate. In addition, your rebate amount may be adjusted to ensure the product rebate does not exceed the price you paid for the product.

General

The unavailable message is displayed when the eRebates application system is unable to retrieve your account information. This may occur when we are doing routine maintenance to the site. Please try again at a later time.
To change your e-mail address, select 'My Profile' in My Energy, then click 'Change e-mail Address'. Your e-mail address must be up-to-date in order for us to notify you if there are problems with your rebate application.
'No climate zone restriction' means the product is considered to be cost-effective in all areas served by PG&E. Climate zones are geographic areas with similar characteristics, such as energy use, temperature, weather, typical building construction for the area and other factors.
 

Customer Connections Online

Note: To access your PG&E utility account or pay your bill, please visit My Energy.

Apply online to connect or make changes to gas and electric services.

New? Register here or view a video to learn more about Customer Connections Online

Contact Us

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    Contact your Account Representative or call the PG&E Business Customer Service Center at 1-800-468-4743.
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