April 2013 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.


Planting a tree, installing sprinklers, building a fence or planning other digging?

• Call Underground Service Alert (USA) at 811 at least two working days before you dig—even in your own yard—to have underground utility lines marked and located. 

A plumber or contractor can help you locate non-utility lines, such as sprinklers or wiring.

• Respect the marks and dig with care using hand-digging methods.

We care about your safety.

To learn more or call 1-800-743-5000

USA is a free service that notifies underground utility operators in the area about your planned work.


PG&E is committed to helping your business succeed with time-of-use rates, coming November 2013. The best way to start preparing is by thoroughly understanding the way your business uses electricity and how it impacts your bill. PG&E’s My Energy online service offers free and easy-to-use tools to assess your energy use and identify the rate option that best suits your business.

Sign up or log in to My Energy today.

Once you’re on My Energy’s Overview page, click the My Usage tab to see your energy usage history and identify the times and activities that impact your bill, so you can make energy and cost-saving decisions for your business.

In the My Usage tab, click on My Rates to compare rate options and understand how your rate structure relates to your energy usage. Comparisons will show estimated costs on your current rate and other rates for which your business is eligible, based on your usage and demand history.

For questions, call us at 1.800.468.4743

 

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the signs of trouble

PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E at 1-800-743-5000.

But don’t rely on your nose alone. Other signs of a possible gas leak can include dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area. And always pay attention to hissing, whistling or roaring sounds coming from underground.

For more gas safety information, visit www.pge.com/safety.

For additional information on this Proposition 65 warning, write to:

Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B23H
PO Box 770000
San Francisco, CA 94177

There’s safety in knowledge. Natural gas is one of the most efficient, reliable and affordable sources of energy. Delivering it safely to customers is PG&E’s highest responsibility.

Visit www.pge.com/pipelinesafety , call us at 1-888-743-7431 or keep reading for more information.

Gas pipeline locations

PG&E operates natural gas distribution and transmission pipelines across California. Our distribution pipelines are located throughout neighborhoods and connect to homes and businesses.

We offer a comprehensive online map showing our transmission pipelines at www.pge.com/pipelinelocations. You can view any location in our service area—your home, place of work or any other areas of interest—to see if transmission pipelines run nearby.

Also, the National Pipeline Mapping System, www.npms.phmsa.dot.gov, shows the location of all transmission pipelines in the United States, viewable by county, zip code or street address.

Spot the signs of trouble

PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E at 1-800-743-5000.

But don’t rely on your nose alone. Other signs of a possible gas leak can include dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area. And always pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.

In case of emergency

You can help prevent a natural gas pipeline fire. If you suspect a gas leak, leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000. Warn others nearby to stay away from the area. Until you are a safe distance away, do not light a match or operate any device that might create a spark, including electric switches, doorbells, radios, televisions and garage door openers.

Before you dig, know what’s below

Damage from excavation is a common cause of pipeline accidents. That’s why you must always call Underground Service Alert (USA) at 811 at least two working days before you dig—even in your own yard. USA is a free service that will notify underground utility operators in the area of your planned work. PG&E will then locate and mark our underground gas and electric facilities.

Always be aware of pipeline markers. Markers include an emergency number and indicate the need for extra care around a high-volume transmission line. These markers specify the approximate location, but not all pipelines follow a straight path between markers. If you or your contractor accidently digs into a gas pipeline, do not attempt to stop the flowing gas or extinguish any fire.

Leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.

Safety is PG&E’s highest responsibility

We monitor our gas pipeline operations 24 hours a day, 7 days a week, and we conduct regular inspections and surveys on pipelines.

To find out more about our comprehensive safety and monitoring program, visit www.pge.com/pipelinesafety.

If you have additional questions, or would like more information, please contact us at the numbers below:

For assistance in English please call 1-888-743-7431

Para ayuda en español por favor llame al 1-800-660-6789

要用粵語/國語請求協助,請致電 1-800-893-9555

Kung kailangang makipag-usap sa nakakasalita ng Tagalog, tumawag sa 1-888-743-7431

The California Public Utilities Commission would like to hear from you.

Pacific Gas and Electric Company (PG&E) is requesting in its 2014 General Rate Case (GRC), a total increase of $1.282 billion in annual revenue for gas and electric service, effective January 1, 2014. PG&E’s proposal would increase the monthly electric bill for typical residential customers using 550 kilowatt hours per month by $4.61—or 5.2 percent—from $89.36 to $93.97. The monthly gas bill for typical residential gas customers using 37 therms per month would increase by $7.06 or—15.3 percent—from $46.13 to $53.18.

Information about this GRC is outlined in this bill insert. Also included is the Public Participation Hearing (PPH) schedule which identifies the dates, times, and locations of the hearings.

PUBLIC PARTICIPATION HEARINGS
The California Public Utilities Commission (CPUC) will hold a series of PPHs in May and June 2013 at various locations throughout PG&E’s service area. At each location, customer service representatives from PG&E and consumer affairs representatives from the CPUC will be present to assist with individual customer billing and service concerns. These hearings will be your opportunity to express your views. The PPHs will be facilitated by an Administrative Law Judge and oral comments will be accepted from the public. The CPUC will consider public comments and include them as part of the formal record in the GRC proceeding.

All locations are wheelchair accessible. If you need a language interpreter or need a device to help you better hear the proceedings, please contact the CPUC’s Public Advisor’s Office (PAO) at the address listed below at least five days in advance of the hearing date (contact information for the CPUC’s PAO below).

DATES, TIMES AND LOCATIONS SAN BRUNO
Wednesday, May 22, 2013
7 p.m.

War Memorial Building
San Bruno Recreation Center
251 City Park Way
San Bruno, CA 94066
Wednesday June 12, 2013
7 p.m.
City Hall Council Chambers
1 Frank H. Ogawa Plaza
Oakland, CA 94612  
Thursday, May 23, 2013
2 and 7 p.m.
Commission Courtroom
State Office Building
505 Van Ness Avenue
San Francisco, CA 94102  
Monday, June 17, 2013
7 p.m. Chico City Council Chambers
421 Main Street
Chico, CA 95928  
Wednesday, May 29, 2013
2 and 7 p.m.
Hugh Burns Building Auditorium
2550 Mariposa Mall
Fresno, CA 93721
Wednesday, June 19, 2013
2 and 7 p.m.
Alfred E. Alquist Office
Building Auditorium
100 Paseo de San Antonio
San Jose, CA 95113
Thursday, May 30, 2013
2 and 7 p.m.
Bakersfield City Hall
Council Chambers
1501 Truxtun Avenue
Bakersfield, CA 93301
Monday, June 24, 2013
1 p.m.
City Hall Council Chambers
248 Main Street
Soledad, CA 93960
Wednesday, June 5, 2013
7 p.m.
Santa Rosa City Hall
Council Chamber
100 Santa Rosa Avenue
Santa Rosa, CA 95404
Tuesday, June 25, 2013
7 p.m.
San Luis Obispo City/County Library
Library Community Room
995 Palm Street
San Luis Obispo, CA 93401
Thursday, June 6, 2013
7 p.m.
Stockton City Council Chambers
425 N. El Dorado Street
Stockton, CA 95202
 

BACKGROUND ON THE GRC

On November 15, 2012, PG&E filed its 2014 GRC application (A.12-11-009) with the CPUC. Every three years, PG&E is required to file a GRC in which the CPUC sets annual revenue levels. PG&E will use this revenue to generate electricity, to purchase gas and electricity and to distribute electricity and gas to PG&E’s customers. PG&E sent a notice of this application to all customers, beginning in December 2012.

During the first phase of the GRC (GRC Phase I), the CPUC will determine the total amount of money PG&E may collect in rates. In the second phase of the GRC (GRC Phase II), the CPUC will determine how the total amount of money will be allocated among different classes of customers and how customer rates will be designed (that is, how much it will cost customers to buy gas and electricity). The GRC Phase II application will be filed in April 2013. Once it is filed, PG&E will send out a summary of that application in a separate bill insert.

The proposed increase consists of the following:
  • An increase in electric revenues of $796 million over the currently authorized level for 2014. The increase is made up of the costs of (1) delivering electricity to PG&E’s customers ($587 million); and (2) operating and maintaining PG&E’s power plants ($209 million). This increase does not include the cost of electricity procured for PG&E’s customers or the cost of fuel used in generating electricity by PG&E, which are recovered in a separate proceeding; and
  • An increase in gas revenues of $486 million over the currently authorized level for 2014. The increase does not include gas procured for PG&E’s customers, which is recovered in a separate proceeding.


The CPUC’s PAO will be present at all meetings to provide assistance. If you would like more information on how to participate at these hearings, or if you would like to submit written comments about PG&E’s 2014 GRC Phase I application, please call or write the PAO at the address shown below. When writing, include the application number as a reference.

Public Advisor’s Office California Public Utilities Commission 505 Van Ness Avenue, Room San Francisco, CA 94102 1-415-703-2074 or 1-866-849-8390 (toll free) TTY 1-415-703-5282 or 1-866-836-7825 (toll free) E-mail: public.advisor@cpuc.ca.gov
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