Customized Retrofit Incentives

(previously known as Non Residential Retrofit – NRR, also known as the Statewide Customized Offering for Business)

Save energy and money with Pacific Gas and Electric Company’s customized incentives for business energy efficiency retrofit projects involving the installation of high-efficiency equipment or systems.

Incentives for 2012

Businesses that install energy-saving equipment are rewarded with cash payments, based on the actual annual kWh or therm savings that are achieved.

2012 Incentives Rates
Lighting $0.05 / kWh Other $0.09 / kWh
AC&R I $0.15 / kWh AC&R II $0.09 / kWh
Natural Gas $1.00 / therm All Measures $100 / Peak KW

The 2012 program opens January 1st 2012. Applications are accepted until December 31, 2012 or until all of the Utility Administrator's customized incentive funds are committed.


  • You must be a PG&E customer and pay the Public Goods Charge on
    your electric and/or natural gas bill.
  • You must submit a project application.
  • PG&E must inspect and approve the project prior to the removal of the
    existing equipment/systems and the installation of new equipment/systems.
  • PG&E finalizes the incentive amounts after completing project approval.
    The actual incentive amount may vary from the submitted amount.

Customized Retrofit – Demand Response

PG&E also offers technology incentives for the installation of equipment or control software that provide Demand Response for Customized Retrofit. Businesses that install and utilize demand response equipment are rewarded with incentives based on the amount of peak load reduction they are able to achieve.

Some Examples of Eligible Measures

  • Interior and Exterior Lighting retrofits
  • Chiller replacements
  • Variable-Speed Drive installations
  • Reflective Window Film installations
  • Boiler replacements
  • See Section 1 of the Statewide Customized Offering Manual for more examples

Total incentive payments are based on actual reduction in energy usage. Customers and/or their consultants may sponsor projects under this approach. Be sure to contact PG&E early in the process and before you start your project, so that we can help you identify the appropriate application forms, confirm your eligibility, offer advice on the technical aspects of your application, generally, and walk you through the process.

Use our Statewide Customized Calculation Tool to estimate your potential energy savings financial incentive and to support your application. The 2013 program manual and application for the non residential retrofit are also included with this calculator.

How To Apply

Statewide Customized Offering Manual



For more information, contact your PG&E representative at 1-800-468-4743 or email the Business Customer Service Center. We encourage you to contact PG&E before submitting your application and other required documentation.

Energy Efficiency Retrofit Loan Program

Fund your energy efficiency retrofits using PG&E’s Energy Efficiency Retrofit Loan Program, also known as On-Bill Financing. Commercial customers may borrow up to $100,000, and government agencies may borrow up to $250,000 to perform lighting, HVAC, refrigeration and other retrofits – with 0% interest loans repaid through your utility bill!
Learn more >>

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