We understand sometimes our customers need a little extra help. That’s why we offer the Energy Savings Assistance Program, which provides energy-saving home improvements at no cost to help keep your home more energy efficient, safe and comfortable.
Your house, apartment or mobile home must be at least five years old. Both renters and owners are eligible.
Apply by answering a few simple questions at pge.com/EnergySavingsToday or calling 1-800-989-9744, available Monday through Friday from 8 a.m. to 5:30 p.m.*Furnace and water heater repair or replacement may be available to eligible homeowners if PG&E determines that existing natural gas units are inoperative or unsafe.
PG&E is here to help you understand what this transition means for your business.
Peak Day Pricing works in conjunction with your existing time-of-use rates to encourage conservation when demand is higher, as required by the California Public Utilities Commission.
Visit pge.com/pdp to make an informed decision and get the most out of Peak Day Pricing.*Effective summer rates are lower after Peak Day Pricing credits have been applied, but effective rates are higher during Peak Day Pricing Event Hours.
PG&E is responsible for maintaining the system that delivers natural gas to your gas meter. Customers* are responsible for the maintenance of customer-owned piping on their property from the meter to their house or business. Customer-buried piping (or customer-owned gas lines) are any above ground or buried pipelines from the customer’s property to the gas meter. These include pipelines leading into a building or house, to any gas-fired equipment/appliance, or from the house to a swimming pool heater, spa or other building. (Please see below.)
Typically, PG&E does not own, maintain or inspect customer-owned gas lines beyond the meter. We have included some safety and recommended maintenance information for you on the reverse side.
Safety Maintenance and Inspections
Maintenance is important to prevent pipeline corrosion and leakage. You should periodically inspect your customer-owned gas lines for leaks and, if lines are metallic, for corrosion. A licensed plumber or qualified contractor can help you locate, inspect and repair buried pipelines on your property. Pipelines should be immediately repaired if corrosion or another unsafe condition is discovered.
Prevent Damage with Safe Digging Practices
Pipeline accidents and damage occur most often from digging. Always call Underground Service Alert by dialing 811 at least two working days before you dig—even in your own yard.
Underground Service Alert is a free service in which local utility companies mark the approximate locations of their underground lines so you can dig safely. As a precaution, you should use a hand tool when digging near underground utilities.
However, digging still poses a threat to customer- owned gas lines since they can not be located by calling 811. A plumber or licensed contractor can help you locate customer-owned gas lines. Be sure to maintain records of their location for future work.
If you have questions, call our Gas Safety Help Line at 1-888-743-7431.
Learn more about natural gas pipeline safety.