July 2013 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

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Empowering you to make informed energy decisions

At-a-glance billing information
Quickly find what is important to you

Take control of your energy costs
Understand your energy use through clear and simple graphs

Get your energy bill how you want it

Enroll in eBills to get an email notice when a new energy bill is ready.

Log into your account at pge.com for handy energy management tools.

COMING SOON: This fall, sign up for your energy bill in Spanish or Chinese.

Our Third Party Notification service allows you to name a friend or relative to receive duplicate copies of past due payment notices. The designated person is not responsible for paying the bill, but can contact Pacific Gas and Electric Company (PG&E) to help resolve the issue. Visit www.pge.com/thirdpartynotification or call 1-800-743-5000 for more information.

To deliver energy safely, electric power lines are designed to be out of the public’s reach.

If you see a downed power line:

  • DON’T touch or try to move the power line or anything in contact with it.
  • DO call 911.
  • DO keep yourself, children and animals far away.

If an electric power line falls to the ground, consider it “live,” or energized, with electricity flowing. Stay away and stay safe!

PG&E cares about your safety.

Learn more www.pge.com/safety

Monthly discount on energy bills for income-qualified households.

At PG&E, we understand these are challenging economic times. With PG&E's Breathe Easy Solutions™, we'll help you manage your energy costs—which can be helpful when there is an unexpected change in your financial situation. Together, we can find solutions.

California Alternate Rates for Energy (CARE) Program provides a monthly discount on electric bills for income-qualified households. Learn more or download the CARE application .

Family Electric Rate Assistance (FERA) Program provides a monthly discount on the electric bills for income-qualified households of three or more. Learn more or download FERA application .

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the signs of trouble

PG&E regularly inspects all of our pipelines to check for possible leaks or other signs of damage. As an additional safety precaution, we also add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location and immediately call 911 and PG&E at 1-800-743-5000.

But don’t rely on your nose alone. Other signs of a possible gas leak can include dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area. And always pay attention to hissing, whistling or roaring sounds coming from underground.

For more gas safety information, visit www.pge.com/safety.

For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B23H
PO Box 770000
San Francisco, CA 9417

On May 31, 2013, Pacific Gas and Electric Company (PG&E) filed an application with the California Public Utilities Commission (CPUC) to request an increase of $993 million in electric generation rates effective, January 1, 2014.

Every year, PG&E is required to estimate how much it will cost to purchase energy to meet its customers’ electricity needs. The cost includes purchases of energy from hydroelectric, solar and other renewable sources. For 2014, PG&E estimates that the cost to purchase electric generation will be $5.3 billion. In November 2013, PG&E will update this estimate. If the CPUC approves the request, PG&E will begin to recover its energy purchase costs through generation rates starting in 2014. PG&E does not profit from energy purchases; the cost of energy purchases is passed directly through to customers.

Throughout 2014, PG&E will track its actual costs to purchase energy against the amount collected from customers to cover those costs. At the end of the year, PG&E will increase or decrease generation rates to reflect any difference between the actual costs and the revenues collected from customers.

How will PG&E’s application affect me?
This application primarily affects electric generation revenues and rates. Most of PG&E’s customers receive bundled service, meaning they receive electric generation as well as transmission and distribution service from PG&E. This application impacts only the generation portion of electric rates.

If PG&E’s request is approved, the average residential monthly bill (based on 550 kilowatt-hours monthly electricity usage) will increase by $5.25 a month—or 5.7 percent, from $92.70 to $97.95. Actual bill impacts will vary depending on your level of electricity usage. The chart below shows the impact of this application on total authorized electric revenues for bundled customers. (Note: the percentages in the chart represent increases in revenue requested, not bill impact.) GRC ChartA

How will PG&E’s application affect non-bundled customers?
Direct Access (DA) and Community Choice Aggregation (CCA) customers receive only transmission and distribution service from PG&E. Since they do not receive electric generation from PG&E, their generation rates will not be affected by PG&E’s proposed change in generation rates. However, DA and CCA customers are required to pay certain procurement-related charges. The impact of PG&E’s application on DA and CCA customers is $49 million, or an average increase of 7.9 percent. This increase is in addition to any charges that DA and CCA customers pay to the companies that provide their electricity.

Another category of non-bundled customers are “departing load” customers: they do not receive electric generation, transmission or distribution services from PG&E. However, like DA and CCA customers, they are required to pay certain charges. The impact of PG&E’s application on departing load customers is $2.4 million, or an average increase of 7.2 percent.

How do I find out more about PG&E’s application?
You can view PG&E’s application and exhibits online at www.pge.com/RegCases. Select “2014 ERRA Forecast” from the Cases dropdown menu. 

If you have questions about PG&E’s application, please contact PG&E at 1-800-743-5000. For TDD/TTY (speech-hearing impaired), call 1-800-652-4712.

If you would like a copy of PG&E’s application and exhibits, please write to PG&E at: Pacific Gas and Electric Company
2014 ERRA Forecast Application
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E’s application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E’s application (without exhibits) is available on the CPUC’s website at www.cpuc.ca.gov/puc.

How does the CPUC’s decision making process work?
The CPUC’s Division of Ratepayer Advocates (DRA) will review this application. The DRA is an independent arm of the CPUC, created by the California Legislature to represent the interests of all utility customers throughout the state, and to obtain the lowest possible rate for service that is consistent with reliable and safe service levels. The DRA has a multi-disciplinary staff with expertise in economics, finance, accounting and engineering. The DRA’s views do not necessarily reflect those of the CPUC. Other parties of record may also participate.

The CPUC may hold evidentiary hearings where parties of record present their proposals in testimony and are subject to cross-examination before an Administrative Law Judge (ALJ). These hearings are open to the public, but only those who are parties of record may present evidence or cross-examine witnesses during evidentiary hearings. Members of the public may attend, but not participate in, these hearings.

After considering all proposals and evidence presented during the hearing process, the ALJ will issue a draft decision. When the CPUC acts on this application, it may adopt all or part of PG&E’s request, amend or modify it, or deny the application. The CPUC’s final decision may be different from PG&E’s application.

If you would like to learn how you can participate in this proceeding or if you have comments or questions, you may access the CPUC’s Public Advisor’s website at http://www.cpuc.ca.gov/PUC/aboutus/Divisions/CSID/Public+Advisor  or as follows:

E-mail: public.advisor@cpuc.ca.gov

Mail:    Public Advisor’s Office
505 Van Ness Avenue
Room 2103
San Francisco, CA 94102

Call:    1-415-703-2074 or 1-866-849-8390 (toll-free)
TTY 1-415-703-5282 or 1-866-836-7825 (toll-free)

If you are writing or emailing the Public Advisor’s Office, please include the application number (A.13-05-015). All comments will be circulated to the Commissioners, the assigned Administrative Law Judge and the CPUC staff.

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