PG&E is responsible for maintaining the system that delivers natural gas, up to and including the gas meter.
Customers are responsible for the maintenance of customer-owned piping on their property. Customer (or customer-owned gas lines) refer to any and all above ground and buried pipelines running from the customer's gas meter to their house or business. Customer-owned gas lines includes pipelines leading into a building or home to any gas-fired equipment or appliance.
Typically, PG&E does not maintain or inspect customer- owned gas lines, so we've included some safety and maintenance information for you on the reverse side of this flyer. To speak with one of our gas safety specialists, please call PG&E at 1-888-743-7431.
Maintain and inspect
Maintenance is important to prevent pipeline leakage and corrosion. We recommend that you periodically inspect your gas lines for leaks and metallic lines for corrosion. A licensed plumber or contractor can help you locate, inspect and repair pipelines on your property. Pipelines should be repaired immediately if corrosion or any other unsafe condition is discovered.
Prevent damage—dig safely!
Damage from digging is a common cause of pipeline accidents. Whether you are putting up a fence or planting a garden, call 811 at least two business days before starting any digging project. Contractors are required by state law to call 811.
This FREE service notifies PG&E and other utilities of your planned work. Utility companies will locate and mark the approximate location of their underground lines.
Digging still poses a risk to customer-owned gas lines since these lines cannot be located by calling 811. A licensed contractor or plumber can help you locate these lines. Remember to keep a record for future work.
Visit us for more information about natural gas pipeline safety.
Did you know Pacific Gas and Electric Company (PG&E) provides a range of electric rate plans? Log in or register for My Energy to compare your current rate plan with other options and determine the best one for your needs. In addition to exploring all your options, My Energy allows you to see detailed information about your current usage and to maximize savings with a free energy assessment through the Business Energy Checkup. If you don't have online access you can still find your current rate plan in your monthly energy statement under "Details of Electric Charges," or contact us at the numbers listed on back.
Agricultural Power (AG-1) is for eligible customers who do not elect time-of-use plans. This rate is not available to customers whose meter registers a maximum demand of 200 kilowatt (kW) or more for three consecutive months. Demand is a measurement of your facility's highest electricity use at any 15– or 5–minute interval during a monthly billing cycle. This rate plan is being eliminated in stages. AG-1 customers with at least 12 months of interval data will be required to transition to AG-4 time-of-use in March of each year. Effective November 2014, AG-1 was closed to new customers where a SmartMeter™ is already in place.
Time-of-Use† (TOU) is an electric rate in which the price of electricity varies by time of day. Prices are higher during peak hours on weekday afternoons when demand is higher, typically noon to 6 p.m., May through October. In return, rates are lower than the peak rate at other times. Selecting a time-of-use plan may entail an interval meter upgrade to track energy use, which requires clear access to install. In most cases there is no charge for this upgrade.
Time-of-Use Agricultural Power (AG-4) is a time-of-use rate plan for customers with low to moderate annual operating hours. Customers on rate plans AG-4B or AG-4E with a single motor of at least 35 horsepower (HP) or multiple motors of at least 15 HP may save even more by transitioning to AG-4C. For savings, AG-4C electric use should be minimized during peak and partial peak periods on summer and winter weekdays from 8:30 a.m. to 9:30 p.m.
Large Time-of-Use Agricultural Power (AG-5) is a time-of-use rate plan for customers with higher annual operating hours and demand. Customers on rate classes AG-5B or AG-5E with a single motor of at least 35 HP or multiple motors of at least 15 HP may save even more by transitioning to AG-5C. For savings, AG-5C electric use should be minimized during peak and partial peak periods on summer and winter weekdays from 8:30 a.m. to 9:30 p.m.
Add-on rate plans
Peak Day Pricing combines a time-of-use rate with Peak Day Pricing Event Day surcharges. Participants in this program are incentivized to reduce electric use on 9 to 15 “Event Days” annually when demand is highest. A higher rate is charged during peak times on event days. In return, between May 1 and October 31, customers receive credits for electricity use. Bill protection is provided the first year so you can participate without risk. Bundled-service agricultural customers with a demand greater than or equal to 200 kW for three consecutive months have started transitioning automatically to Peak Day Pricing. Other eligibility criteria and exclusions apply. Learn more about Peak Day Pricing.
Net Energy Metering (NEM, NEMV, NEMFC) offers pricing plans for customers who operate a qualified generating facility, such as solar, wind or fuel cell, with a maximum total capacity of 1,000 kW or less. These rates are available for customers who generate energy that offsets all or part of their electric use when connected to the PG&E grid. A NEMV generator may offset the electric load of other eligible accounts sharing the same service delivery point. Customers on NEM or NEMFC may be eligible to aggregate load on their account from multiple meters located on contiguous or adjacent property owned, rented or leased by the same customer. Eligible customers may also interconnect more than one generator behind a single meter, each subject to different rate treatment. Learn more about Net Energy Metering services.
Renewable Market Adjusting Tariff (E-ReMAT) is available to wholesale renewable generators up to 3.0 megawatts (AC). Learn more about Renewable FIT programs.
Programs to save money
California Alternate Rates for Energy (CARE) provides agricultural customers a monthly discount on energy bills for qualifying housing facilities. Learn more about CARE.
Demand Bidding Program (E-DBP) offers incentives to customers on a time-of-use plan for reducing their energy consumption when requested by PG&E. Customers on rate plans AG-R and AG-V are not eligible for E-DBP.
Base Interruptible Program (E-BIP) offers incentives to customers on a time-of-use plan for reducing their energy consumption down to or below a pre-selected Firm Service Level when requested by PG&E. AG-R and AG-V customers are not eligible for E-BIP.
Capacity Bidding Program (E-CBP) offers incentives to commercial, industrial or agricultural customers for nominating load-reduction capacity and reducing their energy consumption by that amount when requested by PG&E.
Note: For Direct Access (DA) and Community Choice Aggregation (CCA) customers, PG&E delivers electricity to your business, and your DA or CCA provider purchases and/or generates the electricity you consume. Net Metering, CCA and DA customers are eligible for many, but not all, of the rate plans or features listed in this notice. For more information, call your DA or CCA provider.
†Daylight saving time will begin March 8, 2015, and end November 1, 2015. To adjust for this, from March 8 to April 4, 2015, and from October 25 to October 31, 2015, your time-of-use periods will begin and end one hour later.