March 2015 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.


Did you know Pacific Gas and Electric Company (PG&E) provides a range of electric rate plans? Log in or register for My Energy to compare your current rate plan with other options and determine the best one for your needs. In addition to exploring all your options, My Energy allows you to see detailed information about your current usage and to maximize savings with a free energy assessment through the Business Energy Checkup. If you don't have online access you can still find your current rate plan in your monthly energy statement under "Details of Electric Charges," or contact us at the numbers listed on back.

Rate plans
Agricultural Power (AG-1) is for eligible customers who do not elect time-of-use plans. This rate is not available to customers whose meter registers a maximum demand of 200 kilowatt (kW) or more for three consecutive months. Demand is a measurement of your facility's highest electricity use at any 15– or 5–minute interval during a monthly billing cycle. This rate plan is being eliminated in stages. AG-1 customers with at least 12 months of interval data will be required to transition to AG-4 time-of-use in March of each year. Effective November 2014, AG-1 was closed to new customers where a SmartMeter™ is already in place.

Time-of-Use† (TOU) is an electric rate in which the price of electricity varies by time of day. Prices are higher during peak hours on weekday afternoons when demand is higher, typically noon to 6 p.m., May through October. In return, rates are lower than the peak rate at other times. Selecting a time-of-use plan may entail an interval meter upgrade to track energy use, which requires clear access to install. In most cases there is no charge for this upgrade.

Time-of-Use Agricultural Power (AG-4) is a time-of-use rate plan for customers with low to moderate annual operating hours. Customers on rate plans AG-4B or AG-4E with a single motor of at least 35 horsepower (HP) or multiple motors of at least 15 HP may save even more by transitioning to AG-4C. For savings, AG-4C electric use should be minimized during peak and partial peak periods on summer and winter weekdays from 8:30 a.m. to 9:30 p.m.

Large Time-of-Use Agricultural Power (AG-5) is a time-of-use rate plan for customers with higher annual operating hours and demand. Customers on rate classes AG-5B or AG-5E with a single motor of at least 35 HP or multiple motors of at least 15 HP may save even more by transitioning to AG-5C. For savings, AG-5C electric use should be minimized during peak and partial peak periods on summer and winter weekdays from 8:30 a.m. to 9:30 p.m.

Add-on rate plans
Peak Day Pricing combines a time-of-use rate with Peak Day Pricing Event Day surcharges. Participants in this program are incentivized to reduce electric use on 9 to 15 “Event Days” annually when demand is highest. A higher rate is charged during peak times on event days. In return, between May 1 and October 31, customers receive credits for electricity use. Bill protection is provided the first year so you can participate without risk. Bundled-service agricultural customers with a demand greater than or equal to 200 kW for three consecutive months have started transitioning automatically to Peak Day Pricing. Other eligibility criteria and exclusions apply. Learn more about Peak Day Pricing.

Net Energy Metering (NEM, NEMV, NEMFC) offers pricing plans for customers who operate a qualified generating facility, such as solar, wind or fuel cell, with a maximum total capacity of 1,000 kW or less. These rates are available for customers who generate energy that offsets all or part of their electric use when connected to the PG&E grid. A NEMV generator may offset the electric load of other eligible accounts sharing the same service delivery point. Customers on NEM or NEMFC may be eligible to aggregate load on their account from multiple meters located on contiguous or adjacent property owned, rented or leased by the same customer. Eligible customers may also interconnect more than one generator behind a single meter, each subject to different rate treatment. Learn more about Net Energy Metering services.

Renewable Market Adjusting Tariff (E-ReMAT) is available to wholesale renewable generators up to 3.0 megawatts (AC). Learn more about Renewable FIT programs.

Programs to save money
California Alternate Rates for Energy (CARE) provides agricultural customers a monthly discount on energy bills for qualifying housing facilities. Learn more about CARE.

Demand Bidding Program (E-DBP) offers incentives to customers on a time-of-use plan for reducing their energy consumption when requested by PG&E. Customers on rate plans AG-R and AG-V are not eligible for E-DBP.

Base Interruptible Program (E-BIP) offers incentives to customers on a time-of-use plan for reducing their energy consumption down to or below a pre-selected Firm Service Level when requested by PG&E. AG-R and AG-V customers are not eligible for E-BIP.

Capacity Bidding Program (E-CBP) offers incentives to commercial, industrial or agricultural customers for nominating load-reduction capacity and reducing their energy consumption by that amount when requested by PG&E.

Learn more about Demand Response programs »

Note: For Direct Access (DA) and Community Choice Aggregation (CCA) customers, PG&E delivers electricity to your business, and your DA or CCA provider purchases and/or generates the electricity you consume. Net Metering, CCA and DA customers are eligible for many, but not all, of the rate plans or features listed in this notice. For more information, call the numbers below or call your DA or CCA provider.

†Daylight saving time will begin March 8, 2015, and end November 1, 2015. To adjust for this, from March 8 to April 4, 2015, and from October 25 to October 31, 2015, your time-of-use periods will begin and end one hour later.


As part of a mandate by the California Public Utilities Commission to ensure greater power reliability and a better energy future, PG&E's small and medium business customers are continuing to move from flat electric rates to time-of-use rate plans in November 2015.

Time-of-use rates are slightly higher during summer weekday afternoons when electric demand is higher, typically noon to 6 p.m., May through October. In return, time-of-use rates are lower at all other times. PG&E is committed to helping business customers like you understand your energy use, find ways to conserve electricity, and benefit from time-of-use rates.

Learn more and find ways to save »


PG&E is here to help you understand what this transition means for your business.

Peak Day Pricing works in conjunction with your existing time-of-use rate plan to encourage energy conservation when demand is higher, as required by the California Public Utilities Commission.

What Peak Day Pricing means for your business:

  • 9–15 Peak Day Pricing Event Days take place per year
  • Pay more on Event Days between 2–6 p.m.
  • Rates are discounted at all other times from May through October*
  • Get day-ahead notice before every Event Day
  • Participate risk-free your first year with Bill Protection
  • Enroll early or opt-out at any time

Make an informed decision and get the most out of Peak Day Pricing »

Third Party

Our Third Party Notification service allows you to name a friend or relative to receive duplicate copies of past due payment notices. The designated person is not responsible for paying the bill but can contact Pacific Gas and Electric Company (PG&E) to help resolve the issue.

For more information or call 1-800-743-5000.

Medical Baseline Program

Get additional energy at the lowest price for qualified residential PG&E customers. To qualify for Medical Baseline, a licensed physician must certify that you or a full-time resident in your home is:

  • Dependent on life-support equipment while at home
  • A paraplegic, hemiplegic, quadriplegic or multiple sclerosis patient with special heating and/or cooling needs
  • A scleroderma patient with special heating needs
  • A person being treated for a life-threatening illness or compromised immune system with special heating and/or cooling requirements to sustain the patient’s life or prevent deterioration of the patient’s medical condition

For details or to apply or call 1-800-743-5000.

On February 9, 2015, Pacific Gas and Electric Company (PG&E) submitted an application to the California Public Utilities Commission (CPUC) for approval of its proposed Electric Vehicle Infrastructure and Education Program. PG&E's estimate of the proposal's total cost is $654 million, which will result in an increase to rates by $103 million to cover its costs to provide public access to electric vehicle charging stations and educational outreach. PG&E seeks approval of this application to help achieve California's greenhouse gas reduction goals by expanding the use of electricity as a cleaner transportation fuel.

PG&E's proposal will provide customers with convenient access to electric vehicle charging stations. PG&E proposes to install, maintain and manage the operation of electric vehicle charging stations and related electric infrastructure at approximately 2,600 sites throughout PG&E's service territory. The sites will be located at workplaces, multi-unit dwellings and public spaces. If the application is approved, PG&E also will develop materials to promote hosting of charging stations and to raise awareness of the benefits of clean electric transportation. The program will help improve transportation options for electric vehicle owners and improve the environment.

How will PG&E's application affect me?
The proposed program will provide greater access to charging stations by expanding their availability across PG&E's service territory. The cost to electric customers over the first five years of the program will be $5 million in 2016, $19 million in 2017, $41 million in 2018, $76 million in 2019 and $103 million in 2020.

Most customers receive bundled electric service from PG&E, meaning PG&E provides the customer electric generation as well as transmission and distribution services. If approved, distribution rates would increase for this initiative beginning the year the application is approved. The chart below illustrates the average proposed changes in bundled rates.

2020 Projected Electric Rate Changes

If this application is approved, PG&E estimates that in 2020, the year with the largest requested rate increase to support this program, a bundled service residential customer using 500 kWh per month would see an average bill increase of $0.90 (or 1.0 percent) a month, from $88.39 to $89.29. Individual customers' bills will differ based on their monthly usage levels and their rate plan.

How will PG&E's applications affect non-bundled customers?
Direct Access (DA) and Community Choice Aggregation (CCA) customers receive electric transmission and distribution services from PG&E and are required to pay the same transmission and distribution rates as bundled customers. The impact of PG&E's application on DA and CCA customers is $8.2 million, or an average increase of 1.1 percent.

Another category of non-bundled customers is Departing Load customers. These customers do not receive electric generation, transmission or distribution services from PG&E for their departing load. However, like DA and CCA customers, they are required to pay certain additional charges that are impacted in the recovery costs in this application. The impact on Departing Load customers is $3,064, or an average decrease of 0.01 percent.

How do I find out more about PG&E's proposals?
If you have questions about PG&E's application, please contact PG&E at 1-800-743-5000. TDD/TTY users call 1-800-652-4712.

If you would like a copy of PG&E's application and exhibits, please write to PG&E at the address below.

Pacific Gas and Electric Company
Electric Vehicle Infrastructure and Education Program
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E's application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E's application (without exhibits) is available on the CPUC's website

How does the CPUC's decision-making process work?
This Application will be assigned to an Administrative Law Judge (Judge) who will determine how to receive evidence and other related documents necessary for the CPUC to establish a record upon which to base its decision. Evidentiary Hearings (EHs) may be held where parties of record will present their testimony and may be subject to cross-examination by other parties. These EHs are open to the public, but only those who are parties of record can participate. After considering all proposals and evidence presented during the formal hearing process, the assigned Judge will issue a proposed decision which may adopt PG&E’s proposal, modify it or deny it. Any CPUC Commissioner may sponsor an alternate decision. The proposed decision, and any alternate decisions, will be discussed and voted upon at a scheduled CPUC Voting Meeting. As a party of record, the Office of Ratepayer Advocates (ORA) will review this application. ORA is the independent consumer advocate within the CPUC with a legislative mandate to represent investor-owned utility customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. ORA has a multi-disciplinary staff with expertise in economics, finance, accounting and engineering. Other parties of record will also participate in the CPUC’s proceeding to consider this application. For more information about ORA, please call (415) 703-1584, email or visit ORA's website at

Stay Informed
If you would like to follow this proceeding, or any other issue before the CPUC, you may use the CPUC's free subscription service. Sign up at:

If you would like to learn how you can participate in the proceeding, or if you have informal comments or questions about the CPUC processes, you may access the CPUC's Public Advisor's Office (PAO) webpage at and click on "Public Advisor" from the CPUC Information Menu. You may also contact the PAO as follows.


Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

1-866-849-8390 (toll-free) or (415) 703-2074
TTY: 1-866-836-7825 (toll-free) or (415) 703-5282

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