August 2013 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

New Bill

Redesigned with you in mind

Empowering you to make informed energy decisions

At-a-glance billing information
Quickly find what is important to you

Clear and simple graphs
View month-to-month changes in usage and charges

An energy statement that’s easier to read

New Bill

Get your billing information how you want it

Enroll in Paperless Billing to get an email notice when your statement is ready.

View energy usage data in My Energy to see how temperature can impact your energy costs.

COMING SOON: This fall, sign up for your energy statement in Spanish or Chinese.

Start saving today with these energy-saving tips.

With summer time-of-use rates, which are in effect from May through October, there is a peak period from noon to 6:00 p.m., Monday through Friday, when rates are higher. Because many businesses use more energy during the summer, PG&E is providing these simple energy-saving tips across a range of categories to help get your business on the road to saving money. 

Log in to pge.com/MyEnergyTips to understand your business’ energy use, and see how these, and other tips can help reduce your electric bill this summer.

Use less, save more

Heating and Cooling
Thermostat Setting: Medium Savings
Set thermostats to 78° F for summer cooling. Or try to pre-cool in advance, and turn air conditioning down or off during peak hours to save.

Lighting
ENERGY STAR® Bulbs: High Savings
Replace incandescent light bulbs with ENERGY STAR qualified LEDs or CFLs, wherever appropriate.

Daylight Sensors: Medium Savings
Install daylight sensors near windows and skylights to reduce overhead lighting use during the day.

Around the Office
Turn it Off: High Savings
Turn off equipment when not in use and consider buying ENERGY STAR models that hibernate after a user-specified period of inactivity.

Food Service and Refrigeration
The Right Temperature: Low Savings
Don’t keep your refrigerator or freezer too cold. Recommended temperatures are 37°–40° F for the fresh food compartment and 5° F for the freezer section.

Log in to pge.com/MyEnergyTips to see how these tips can help reduce your electric bills this summer.

PG&E is committed to helping you succeed with time-of-use rates by providing education, customized tools and resources. To learn more about small and medium agriculture customers’ transition to time-of-use rates, visit pge.com/TOUAg.

The best way to prepare for time-of-use rates is to have a thorough understanding of the way you use energy and how it impacts your bill. With PG&E’s web-based service, My Energy, you will find several important tools to help you assess your energy use and rate options, and identify ways to save money. 

See how My Energy tools empower your business.

MY RATES      
My Rates examines your historical energy use to estimate your costs. Use the My Rates tool to compare your current rate against your new time-of-use rate and other eligible rates like Peak Day Pricing, so you can lower your annual bill.

My Rates

MY USAGE
With My Usage you can analyze your energy use and find ways to save. Using SmartMeter™ technology, My Usage lets you identify the times and activities that impact your bill so you can make energy and cost-saving decisions for your business.

My Usage

Sign up or log in to My Energy at pge.com/myenergytool
Questions? Call our Agriculture Hotline at 1-877-311-FARM (3276).
Go paperless, enroll in eBills. Log into MyEnergy to enroll.
pge.com/MyEnergy

PG&E’s natural gas distribution pipelines connect to customer-owned piping near the gas meter. Customer-owned piping includes any above ground or buried pipe from where the meter "tee" connects to pipe leading into a building or house, to a fence or wall enclosing gas-fired equipment, to an appliance, or from the house to a swimming pool heater, spa or other building (please see below).

PG&E does not own, maintain or inspect the gas lines beyond the meter. Customers* are responsible for maintaining any customer-owned piping on their property from the meter to the house or business.

Customer-owned piping should be periodically inspected for leaks and if it’s metallic, for corrosion.

A licensed plumber or qualified contractor can locate, inspect and repair buried piping on your property. If corrosion or a dangerous condition is discovered, piping should be immediately repaired.

Damage from excavation is the most common cause of pipeline accidents. Always be sure to call Underground Service Alert (USA) at 811 at least two working days before you dig—even in your own yard—to have underground lines located and marked.

USA is a free service that will notify underground utility operators in the areas of your planned work. PG&E will then locate and mark our underground gas and electric facilities. Customer-owned pipelines are typically not located by calling 811. Contact a plumber or licensed contractor to have customer-owned pipelines located before digging. Respect the marks and dig with care using hand-digging methods.

If you have questions about gas pipeline safety, please call PG&E at
1-800-743-5000.

*"Customer" refers to the owner of the gas piping system served by PG&E. This may be either the property owner or another party who owns the gas piping.

On July 1, 2013, Pacific Gas and Electric Company (PG&E) submitted an application to the California Public Utilities Commission (CPUC) to collect $6.4 million from PG&E customers over the period 2014–16 to cover costs associated with PG&E’s recent purchase of the Hercules Municipal Utility (HMU) assets. HMU is a municipal electric utility that has been owned and operated by the city of Hercules since March 2003. Once the purchase is complete, PG&E intends to provide electric service to all customers formerly served by HMU.  

How will PG&E’s application affect me?
PG&E’s electric revenue requirements will increase by $3.4 million in 2014; however, the purchase of HMU’s assets is expected to generate $1.6 million in benefits, reducing the net increase to $1.8 million in the first year of the acquisition. Even without the expected benefits, this increase is less than one percent of PG&E’s total revenues. Initially, system average bundled rates will increase 0.025 percent. This is expected to have a negligible impact on bills; a residential customer who uses 550kWh a month will see an increase of less than three cents a month (individual customer bills may vary).

How do I find out more about PG&E’s application?
You can view PG&E’s application and exhibits online at pge.com/RegCases. Select “Hercules Municipal Utility” from the Cases dropdown menu. 

If you have questions about PG&E’s application, please contact PG&E at 1-800-743-5000. For TDD/TTY (speech-hearing impaired), call
1-800-652-4712.

If you would like a copy of PG&E’s application and exhibits, please write to PG&E at the address below:

Pacific Gas and Electric Company
HMU Application
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E’s application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E’s application (without exhibits) is available on the CPUC’s website at www.cpuc.ca.gov/puc.

How does the CPUC’s decision making process work?
The application will be reviewed through the CPUC formal administrative law process. The application will be assigned to a CPUC Administrative Law Judge (ALJ). The ALJ presides over the proceeding, which develops a formal record that the ALJ relies upon in drafting a Decision to present to the five-member Commission. The CPUC’s Division of Ratepayer Advocates (DRA) will review this application and participate in the proceeding. The DRA is an independent arm of the CPUC, which represents the interests of all utility customers. The DRA’s views do not necessarily reflect those of the CPUC. Other parties of record may also participate.

Evidentiary hearings are often held in a proceeding to give parties of record an opportunity to present evidence or cross-examine witnesses. Members of the public may attend but not participate in these hearings.

After considering all proposals and evidence presented, the ALJ will issue a draft decision based upon the established record. When the CPUC acts on this application, it may adopt all or part of PG&E’s request, amend or modify it or deny the application.

If you would like to follow this proceeding or any other issue before the CPUC, you may utilize the CPUC’s free and confidential subscription service. Sign up at: http://subscribecpuc.cpuc.ca.gov/fpss/.

If you would like to learn how you can participate in this proceeding, or if you have comments or questions, you may access the CPUC’s Public Advisor’s website at www.cpuc.ca.gov/puc and click on “Public Advisor” from the CPUC Information menu below. You can also:

Email: public.advisor@cpuc.ca.gov
Mail: Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

Call: (415) 703-2074 or 1-866-849-8390 (toll-free)
TTY: (415) 703-5282 or 1-866-836-7825 (toll-free)

If you are writing or emailing the Public Advisor’s Office, please include the application number (A.13-07-001). All comments will be circulated to the Commissioners, the assigned ALJ and the CPUC staff.

On August 1, 2013, Pacific Gas and Electric Company (PG&E) submitted an application to the California Public Utilities Commission (CPUC) to forecast revenues of $529.9 million to be returned to customers from the sale of greenhouse gas (GHG) allowances under California’s GHG emissions reduction program, and to recover $4.3 million in administrative and outreach costs related to this program in 2014. If this application is approved, PG&E will return revenues from the program to customers via bill credits starting in January, 2014.

About the program to reduce GHG emissions
The California Air Resources Board (CARB) encourages the reduction of greenhouse gas (GHG) emissions by placing a cap on the amount of GHG emissions a facility can emit. This is regulated through the implementation of GHG allowances, or permits. Under California’s GHG reduction program, starting in 2013, CARB allocated PG&E and other California utilities GHG emissions allowances to be sold for the benefit of customers and to mitigate the cost impact of the program. PG&E is required to sell its allowances in an auction and pass the revenue from the sale to its customers, less some expenses for administration and outreach costs. PG&E does not profit from the sale of these GHG allowances.

How will PG&E’s application affect me?
If the application is approved, revenues from the sale of GHG allowances will be returned to PG&E’s residential and small business customers, and some industrial customers, as directed by state law. While the exact amounts of those revenues may change—they are subject to regulatory approval and market factors—the legislature and CPUC have determined the order and method by which they are returned to customers.* They are:

  • First, to some Industrial customers annually, via a fixed-amount bill credit.
  • Then, to Small Business and Residential customers each month until 2020, via a bill credit based on usage.
  • Then, an additional credit for all Residential households semi-annually, via a fixed-amount bill credit, forecast to be approximately $35.03. This amount will appear on customers’ energy statement as a “Climate Dividend”, and will be adjusted based on the actual revenue from the sale of GHG allowances.

How do I find out more about PG&E’s application?
You can view PG&E’s application and exhibits at pge.com/RegCases. Select "Greenhouse Gas OIR" from the Cases dropdown menu.

If you have questions about PG&E’s application, please contact PG&E at 1-800-743-5000. For TDD/TTY (speech-hearing impaired), call
1-800-652-4712.

If you would like a copy of PG&E’s application and exhibits, please write to PG&E at the address below:
Pacific Gas and Electric Company
GHG OIR Application
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E’s application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E’s application (without exhibits) is available on the CPUC’s website at www.cpuc.ca.gov/puc.

How does the CPUC’s decision making process work?
The application will be reviewed through the CPUC formal administrative law process. The application will be assigned to a CPUC Administrative Law Judge (ALJ). The ALJ presides over the proceeding, which develops a formal record that the ALJ relies upon in drafting a Decision to present to the five-member Commission. The CPUC’s Division of Ratepayer Advocates (DRA) will review this application and participate in the proceeding. The DRA is an independent arm of the CPUC, which represents the interests of all utility customers. The DRA’s views do not necessarily reflect those of the CPUC. Other parties of record may also participate.

Evidentiary hearings are often held in a proceeding to give parties of record an opportunity to present evidence or cross-examine witnesses. Members of the public may attend but not participate in these hearings.

After considering all proposals and evidence presented, the ALJ will issue a draft decision based upon the established record. When the CPUC acts on this application, it may adopt all or part of PG&E’s request, amend or modify it or deny the application.

If you would like to follow this proceeding or any other issue before the CPUC, you may utilize the CPUC’s free and confidential subscription service. Sign up at: http://subscribecpuc.cpuc.ca.gov/.

If you would like to learn how you can participate in this proceeding, or if you have comments or questions, you may access the CPUC’s Public Advisor’s website at www.cpuc.ca.gov/puc and click on “Public Advisor” from the CPUC Information menu. You can also:

Email: public.advisor@cpuc.ca.gov 
Mail: Public Advisor’s Office                   
505 Van Ness Avenue, Room 2103                       
San Francisco, CA 94102

Call: (415) 703-2074 or 1-866-849-8390 (toll-free)
TTY: (415) 703-5282 or 1-866-836-7825 (toll-free)

If you are writing or emailing the Public Advisor’s Office, please include the application number (A.13-08-003). All comments will be circulated to the Commissioners, the assigned ALJ and the CPUC staff.

*Proposed classifications and payments are subject to CPUC approval.
  • Diversity and Inclusion
  • California Solar Initiative
  • Call Before You Dig
 
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