Trade Ally Vendor Information

Frequently Asked Questions

What information should I include on my invoice?

Each qualified item must be individually described and priced. A description that includes the part number is extremely helpful. Labor charges should be listed as separate line items and also priced separately. One of the most common invoice problems is the omission of the electronic ballast number. Often, the fixture number is supplied but not the electronic ballast, which must be verified as a qualified item on any T-8 or T-5 fixture purchase or retrofit.

Do T-8 lamp removals qualify for the delamping rebate?

No. Only a T-12 to T-8 or T-5 lamp conversion, where the number of lamps is reduced at the time of conversion, qualifies for the delamping rebate.

My customer has multiple accounts. Do I need an application for each account?

Yes.

My customer has multiple sites. Do I need an application for each site?

No. Customers must fill out an application for at least one of their sites. However, they may use the application supplement forms for the remaining sites. They allow us to gather information on a site-by-site basis, while eliminating the need for multiple forms. Customers may obtain these forms by calling the Business Customer Service Center at 1-800-468-4743.